Emergency Dispatcher jobs in Dothan, AL

JOB SUMMARY:

Under general direction of the Operations Manager, the dispatcher/scheduler is responsible for general office functions in the transit office. Assists with preparation and submission of invoices and management reports to Alabama Department of Transportation and other agencies. Receives and disseminates JARC requests as directed. Maintains data base of eligible JARC riders. Assists in the preparation of grant applications and correspondence as required and directed. Uses computerized system to assist with the dispatching functions of the agency. Handles incoming calls and provides information/assistance. Accepts requests for rides and, in conjunction with Dispatcher, schedules individuals for transportation. Takes phone or visitor messages and delivers to appropriate staff. Handles faxes both incoming and outgoing. Greets visitors to office, providing necessary information or referral. Assists with scheduling duties and assists with purchase orders.

DUTIES AND RESPONSIBILITIES

Clerical- Provide clerical, secretarial, and administrative support as required to Transit Director and Operations Manager. Assists other staff members with projects as directed/required. Assists with the preparation of monthly reporting data and correspondence as required by the Transportation Manager. Assists dispatcher in scheduling. Retrieves data and reports from Route Match for use by Manager for monthly billing and for quarterly and annual reporting purposes.

Maintains organization, appearance, and professionalism of reception area.

Data Processing & Dispatching - Enter driver log sheet data, as necessary, into Route Match. (verification) Manipulate and retrieve data from Route Match and other software products as required. Schedule trips as required within Route Match. Enter and maintain passenger data within Route Match.

Reception/Telephone - Receives incoming telephone calls; provides information/assistance or refers to appropriate staff. Operates two-way radio as necessary. Receive telephonic requests for transportation from the public and schedule trips in conjunction with dispatcher and Operations Manager. Maintains department files and supplies. Performs other related duties for Commission as required.

QUALIFICATIONS

Qualifications Knowledge of general administration. Experience with filing and files management. Knowledge of laws, regulations, policies, and guidelines affecting the Commission's activities. Knowledge of the Commission's policies and procedures. Good working knowledge of the geography of Dothan and Houston County. Ability to read a street map. Verbal communication skills to transmit information, give instructions, and explain complex procedures to customers, vendors and co-workers. Writing skills to develop correspondence, reports, memoranda, and related written documents. Math skills to add, subtract, multiply, and divide using decimals, apply percentages, and develop other reports and documents. Reading skills to understand administrative policies and procedures, laws, guidelines, contracts, and a variety of complex material. Ability to research disparate subjects on the internet (Google). Ability to establish priorities and work without close supervision. Ability to perform detailed work involving written and numerical data. Ability to prepare complete and accurate reports and statements of considerable complexity. Ability to adapt as necessary to changes/expansions in systems and procedures. Ability to operate a two-way radio. Proficient in MS Windows operating system with MS Office 2003 or newer. Knowledgeable in relational data bases (data entry and data manipulation). Ability to learn and become proficient in our agency scheduling and dispatching software program (Route Match).

Personal Requirements Diplomacy and tact required in contact with vendors, co-workers and clients. Courteous, professional phone manner.

Credentials and Experience. Minimum of High School Diploma or GED Equivalent. Preferred:Associate's degree OR three to five years of experience in various areas of administration such as payroll, purchasing, bookkeeping, data entry, and preparation of reports. Three to five years of experience with law enforcement or emergency management dispatching may also be substituted for required education. Proficient in a MS Windows operating environment with MS Office 2003 or newer version.

Knowledgeable in relational data bases (data entry and data manipulation).

Special Requirements. Possess valid Alabama driver's license (CDL preferred) and be willing to drive as duties occasionally require. Be willing to travel to professional meetings/workshops. Be willing to work occasional irregular hours as duties demand. Be willing to respond at irregular times in response to a local emergency involving the transit system.kills.

Job Type: Part-time

Pay: $13.90 - $15.73 per hour

Expected hours: 25 per week

Benefits:

• Flexible schedule

Day range:

• No weekends

Experience level:

• No experience needed

Shift:

• Day shift
• No nights

Application Question(s):

• Are you willing to complete a formal application on our website? Only formal applications will be considered for hiring.

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person