Emergency Dispatcher jobs in Rochester, NY

Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Emergency Response Dispatcher
  • Doyle Security Systems
  • Rochester, NY FULL_TIME
  • We are now offering a $1,000 sign-on bonus for each new Emergency Response Dispatcher!


    Doyle Security Systems, Inc. is certified a Great Place to Work® 2024. We provide comprehensive benefits choices and competitive compensation. You will have an opportunity to grow your career with an employer of choice!

    We are looking for a professional, career-oriented individual with a strong work ethic, who exhibits empathy and a desire to help and serve others to join our team. A successful Emergency Response Center Dispatcher exhibits the following personal characteristics: honesty, integrity, dependability, confidentiality, loyalty, a team attitude, and a personal drive to excel in their career.

    Schedule:
    Afternoon Shift: 8-hour shift between 1:00 PM - 11:30 PM

    Overnight Shift: 8-hour shift between 10:00 PM - 8:00 AM

    *Position is FULL-TIME, located on-site in Doyle's call center in Rochester, NY, and requires weekend(s) & holiday shifts*

    Summary of Position:

    The Emergency Response Dispatcher accepts and responds with a sense of urgency to incoming alarms, manages incoming phone calls and customer service requests, and meets all plans & productivity goals set by management as outlined in a quarterly bonus plan.

    Job Responsibilities:

    The Emergency Response Dispatcher will:

    • Monitor alarm & trouble signals and respond using established protocols for dispatchers in a call center setting.
    • Document all responses for the alarm within the alarm monitoring software.
    • Initiate outbound calls to customers, dispatch police/fire agencies and emergency contacts.
    • Answer incoming calls; provide answers to inquiries and direct callers to the proper departments.
    • Provide excellent customer service.
    • Identify solutions to daily problems.
    • All other miscellaneous responsibilities and other duties as assigned.

    Required Background and Experience:

    The Emergency Response Dispatcher should have:

    • Exceptional attendance and punctuality record.
    • Knowledge of basic computer functions including Microsoft Windows and Office.
    • Ability to type 35WPM minimum and must be detail-oriented.
    • Excellent communication and customer service skills.
    • Strong organizational skills, problem solving, and the ability to multi-task in a fast-paced environment.
    • Flexibility to work weekends and holiday hours (required)
    • Ability to work independently or as a team member.
    • Customer service experience (1 year preferred)
    • Call center and/or dispatcher experience a plus

    Benefits:

    • Paid time off
    • Company paid holidays
    • Bonus pay
    • Medical, Dental, & Vision Coverage
    • Health Savings Account
    • Parental leave
    • Dependent care flexible spending account
    • 401(k) and matching
    • Life insurance
    • Employee discount
    • Referral program
    • Employee assistance program
    • Various peer and company recognition programs

    What's it like working at Doyle Security Systems?

    www.godoyle.com/working-at-doyle

    Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team.
    One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.

    Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.

    In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.

    At Doyle, the following core values are the foundation of everything we do:

    • Customer Care
    • One Doyle Team
    • Leading by Example
    • Continuous Improvement
    • Experts in our Solutions

    To learn more about our mission, vision, and values, visit our website: https://bit.ly/DSSMissionValues

    If this sounds like a team you would like to be part of, we can’t wait to hear from you!


    Afternoon Shift: 8-hour shift between 1:00 PM - 11:30 PM
    8 hours per day excluding breaks
  • 15 Days Ago

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Emergency Response Center Dispatcher
  • Doyle Security Systems
  • Rochester, NY FULL_TIME
  • We are now offering a $1,000 sign-on bonus for each new Emergency Response Center Dispatcher!Doyle Security Systems, Inc. is a “Best Company to Work for in New York.” We provide comprehensive benefits...
  • 1 Month Ago

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Emergency Veterinarian
  • Rochester Emergency Veterinary Services
  • Rochester, NY FULL_TIME
  • Job Summary: As an emergency veterinarian, your job duties include assessing, diagnosing, and providing critical care for an animal in a medical emergency, such as after a traumatic injury or sudden o...
  • 14 Days Ago

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Dispatcher
  • Casella Waste Systems, Inc.
  • Geneva, NY FULL_TIME
  • Position Summary The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, t...
  • 19 Days Ago

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Dispatcher
  • Adapt Health LLC
  • Rochester, NY FULL_TIME
  • DescriptionAdaptHealth Opportunity – Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital an...
  • 23 Days Ago

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Dispatcher
  • First Student
  • Rochester, NY FULL_TIME
  • Now Hiring a Dispatcher in Rochester, NY! At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for disp...
  • Just Posted

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0 Emergency Dispatcher jobs found in Rochester, NY area

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Operations Supervisor
  • Aktiebolaget Electrolux
  • Rochester, NY
  • Operations Supervisor For us going to work every day has an even greater purpose than putting the latest product or tech...
  • 3/28/2024 12:00:00 AM

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Delivery Technician
  • Apria
  • Rochester, NY
  • At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across ...
  • 3/28/2024 12:00:00 AM

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Lead Driver/Tech Mobile Medical
  • Rochester Regional Health
  • Rochester, NY
  • **Lead Driver/Tech Mobile Medical** **Job ID** REQ_148632 **FACILITY** St. Mary's Campus **LOCATION** Rochester, New Yor...
  • 3/28/2024 12:00:00 AM

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Water Maintenance Worker/Construction/Trainee
  • City of Rochester, NY
  • Rochester, NY
  • Salary: $19.45 - $24.45 Hourly Location : Rochester, NY Job Type: Full-Time Job Number: 24DM634ESA11 Department: Departm...
  • 3/28/2024 12:00:00 AM

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Emergency Response Dispatcher
  • Doyle Security Systems
  • Rochester, NY
  • Job Description Job Description We are now offering a $1,000 sign-on bonus for each new Emergency Response Dispatcher! D...
  • 3/26/2024 12:00:00 AM

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Tack Truck Driver
  • Rochsg
  • Rochester, NY
  • ** Rochester Sand & Gravel** ** Tack Truck Driver** Rochester, MN 55901 We are seeking a qualified Tack Truck Driver to ...
  • 3/26/2024 12:00:00 AM

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Operations Supervisor
  • Kinder Morgan
  • Clifton Springs, NY
  • Position Description Clifton Springs Compressor Station located at 2001 Archer Rd Clifton Springs, NY 14432. Kinder Morg...
  • 3/26/2024 12:00:00 AM

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Security Access Control Engineer
  • Allied Universal® Technology Services
  • Rochester, NY
  • Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
  • 2/8/2024 12:00:00 AM

Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Emergency Dispatcher jobs
$37,968 to $48,345
Rochester, New York area prices
were up 1.5% from a year ago

Emergency Dispatcher in Rochester, NY
Not everyone is cut out for a career in emergency dispatching, as is evident from this profession’s high turnover rate.
December 28, 2019
Emergency Dispatcher in Pierre, SD
Dispatchers who work at PSAPs must complete approved telecommunicator courses.
November 28, 2019
Like the job of a first responder, emergency dispatchers most often work within their own communities, thereby serving the citizens who live there.
February 13, 2020
Emergency Dispatcher in Harrisburg, PA
Fairbanks Emergency Communication Center is Hiring Dispatchers.
November 28, 2019