Emergency Services Coordinator jobs in Wisconsin

Lafayette County Human ServicesCounty Road K, Suite

Darlington, WI
Phone: 608-776-4800

Fax: 608-776-4890/608-776-4914

Job Title: Emergency Mental Health Coordinator
Hours: Regular Full-Time/40 hours per week; Monday-Friday
Pay Range: $23.32 - $27.44/hour; plus longevity, if applicable
Department: Human Services
Reports to: Behavioral Health Unit Manager
FLSA: Non-Exempt
Position Purpose: The purpose of the Emergency Mental Health Coordinator position is to serve
individuals and groups to promote optimum behavioral health. Participation in an inter-disciplinary team
providing clinic-based services for children, adults, and elderly with a broad range of behavioral health
needs, including, but not limited to: substance abuse, mental illness, severe emotional disturbance
(children/adolescent), and serious and persistent/chronic mental illness.

Duties and Responsibilities:

Provide tracking and oversight related to all emergency mental health assessments, response
plans, linkage and follow-up, and crisis plans.

Complete timely and accurate documentation that meets LCHSD and DQA audit
requirements/standards.

Provide outreach and/or intervention in emergent situations. Provide crisis and emergency
counseling intervention, and follow-up in psychological emergencies.

Maintain communications with crisis contract agencies, law enforcement, hospitals and other
providers related to emergency mental health services.

Provide tracking and monitoring of all emergency detentions, voluntary hospitalizations [as
able], and ChapterCommitments and Settlement Agreements.

Provide emergency assessments, including but not limited to crisis intervention services and jail
assessments during regular business hours.

Provide or arrange education, training, and outreach to both county employees and community
partners related to emergency mental health and crisis services.

In connection with Behavioral Health Unit Manager, ensure adequate orientation and training for
staff providing emergency mental health services.

Implement service evaluation tool and complete corresponding quality improvement report
annually.

Participate in staff meetings, planned supervision, and case consultation meetings.

Maintain confidentiality of client-related information and maintain respectful treatment of clients.

Create and maintain annual on-call schedule.

Create and maintain back-up intake schedule.

Act in an ethical and educated manner in order to best serve the clientele and department. Use
critical thinking to search for answers with an open mind and use information to best serve the
present situation.

Use effective communication. Communicate in clear, concise, and professional manner both in
writing and verbally.

Complete documentation. Document findings, progress, and other information about clientele

Lafayette County Human Services provides an array of cost effective, quality services, and community-based support

for individuals and families to improve their quality of life.

thoroughly, accurately and timely.

Provide advocacy and leadership for individuals and families. Advocate for clientele so they are
able to obtain appropriate services to meet their need(s), and lead to positive change that helps
them live empowered lives.

Use problem solving techniques to assist clientele in finding solutions.

Provide assessments. Interview, assess, and evaluate individuals and families who present
themselves for treatment or rehabilitation.

Provide community education, outreach, aftercare, follow-up, and community liaison where
appropriate.

Perform other duties as assigned by Agency Director and/or Behavioral Health Manager.

Qualifications:

A bachelor’s degree in social work, counseling, psychology, a behavioral science or a related
field or a bachelor’s degree in a field other than behavioral sciences with previous, relevant work
experience required.

At least two years’ experience and training in Human Services or related field relevant to
emergency mental health services required knowledge, skills, and abilities.

Graduation from an accredited college or university with an advanced degree (Master level) in
social work, guidance and counseling, psychology, or other related field clinical work experience
is strongly preferred.

Other Requirements:

Ability to work flexible hours, including some evening work. Participation in Emergencyhour
on-call.

Must possess a valid driver’s license.

Comply with County and Agency policies.

Adhere to approved professional counselor or social worker principles, methods, and practices,
including the American Counseling Association (ACA) or National Association of Social
Worker’s (NASW) code of ethics.

Attend staff, unit meetings and supervisory conferences.

Attend and be involved in workshops, conferences, and in-service training.

Working conditions:
This job operates primarily in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, copy machines, filing cabinets, fax machines and
printers. Interaction and service provision may also occur in the community and in private residences.

Ability, in regard to environmental factors such as temperature variations, noise, disease, and/or
dust, to work under moderately safe and comfortable conditions.

Ability to visit environments with a moderate risk for disease or physical harm.

Physical requirements:

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Requires functional vision and hearing.

Requires ability to sit for long periods of time.

Requires manual finger dexterity and eye-hand coordination.

Must be able to function in an office setting with background noise and distractions.

Requires clear verbal communication.

Ability to operate a variety of office equipment including personal computer, telephones, etc.

Ability to operate a motor vehicle.

Mental Demands:

Must be mentally adaptable and flexible in dealing with a variety of people to create a positive
work environment; may be called upon to handle difficult situations.

Must be able to deal with a variety of emotions and frustrations; emotional stability and maturity
are important attributes in this position.

Must be able to resolve problems, handle conflicts, and make effective decisions under
pressure.

Must be able to gain new skills and knowledge necessary for performance of essential job
functions.

Must be able to give, receive, and analyze information.

Must be able to effectively communicate, providing verbal feedback and written documentation
in a professional manner.

Judgment and Situational Reasoning:

Ability to apply principles of information technology and care management organization
procedures to perform task.

Ability to use functional reasoning development in performing activities within systems involving
diversified work required significant exercise in judgment.

Ability to use independent judgments in routine to occasionally unstable or risky situations.

Language Ability and Interpersonal Communication:

Ability to interpret and comprehend a variety of documents including state policy manuals, local
manuals, memos and letters, service provider contracts, state contract requirements.

Ability to create and maintain a variety of documents including reports, brochures, and
handbooks.

Ability to effectively communicate with consumers and their families/guardians, service
providers, professional and clerical staff, and government personnel.

Mathematical Ability:

Ability to add, subtract, multiply and divide, calculate decimals and percentages.

Ability to work with mathematical concepts such as probability and statistical inference.

Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.

Lafayette County is Equal Opportunity Employers. In compliance with the Americans with Disabilities
Act, the County will provide reasonable accommodations to qualified individuals with disabilities and
encourage both prospective and current employees to discuss potential accommodations with the
employer.

Amy/job description/emergency mental health coordinator (01-23)