Employee Assistance Program (EAP) Manager jobs in the United States

1. Coordinates a cadre of personnel, which includes: developing criteria and selecting employees as CISM/Peer Support members and monitoring their service delivery for effectiveness; recommending training and training standards relative to program requirements; establishing performances measures, goals, objectives and priorities; and keeping members abreast of new or revised information.
2. Ensuring statewide CISM/Peer Support coverage at or near all DPS geographic locations, which may include scheduling CISM group or individual defusing, debriefings, or referral services for assistance.
3. Deploys CISM/Peer Support members on an as needed basis, closely coordinating with command leadership at critical incident sites in accordance with appropriate police procedures.
4. Seeks feedback, direction and guidance from management and employees regarding the quality of the program and recommends and/or implements new procedures.
5. Provides and maintains referral information for psychological services and may participate in contract design and evaluation for such purposes.
6. Coordinates the quality control of the Chaplaincy program.
7. Develops and maintains databases, reports, records, trend analyses, survey data and other information retrieved from a variety of sources to track and analyze utilization and to provide executive level business reports, plans, and budget/cost analysis for Human Resources planning purposes.
8. Makes presentations to agency management relative to utilization and trends in EAP services.
9. Coordinates the design, implementation and delivery of related training programs, including Family Day, which provide family members with insight into the profession of law enforcement and the related stressors.
10. Coordinates with and serves as a liaison to other bureaus, divisions and organizations, such as the 100 Club, the various Victim Assistance offices, and the Family Support Organization to ensure close coordination on quality service delivery.
11. Serves as a Lead or Agency representative on issues related to EAP.
12. Composes a variety of reports and written material related to the program as requested by the Bureau Manager, division or agency management.
13. Assists with and conducts program audits, makes inspections, and assists in the development of improvement plans as appropriate based on findings.
14. Maintains current knowledge of all statutes, laws, rules (including HIPAA guidelines), regulations, orders, policies and procedures governing employee assistance programs to ensure appropriate application when conducting research for reports and inquiries.
15. Assists with the interpretation and development of Department-related rules, regulations, policy and procedures related to the program and maintains appropriate confidentiality.
16. May participate as a member of the Threat Assessment Team, as directed or assigned.

Knowledge of:

1. the principles and practices of Critical Incident Stress Management.
2. the principles and practices of supervision of personnel.
3. management, administrative and organizational principles, concepts and techniques and their practical application to program management, budget, and policies and procedures.
4. basic database utilization and functionality.
5. business English, spelling, grammar and punctuation required to produce written documents of moderate to complex difficulty.
6. report writing techniques.
7. lesson plan writing techniques and styles for training presentations.
8. records management systems (both computerized and manual files).
9. research principles and practices.
10. state and federal statutes, laws and regulations related to employment practices.

Skill in:

1. the use of computer software programs, including word processing, spreadsheets, databases and presentations.
2. the use of computer keyboard devices.
3. the operation of standard office and technical equipment.
4. effectively communicating clearly, both orally and in writing.
5. basic grant writing and monitoring related to the program area.

Ability to:

1. work under stressful, highly visible working conditions.
2. effectively deal with employees/others in crisis.
3. exercise diplomacy, care and concern with others, sometimes in difficult situations.
4. establish and maintain effective working relationships with those contacted in the course of the assignment.
5. exercise good judgment in safeguarding confidential or sensitive information.
6. independently make decisions and take appropriate action to administer programs.
7. maintain objectivity and respect the balance needed between the organization and the individual as it relates to a work-related situation.
8. apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem solving.
9. monitor trends, forecast change, identify future agency needs and initiate change to ensure effective long-range planning.
10. identify complex problems and trends, and analyze information to evaluate options, recommend solutions and/or initiate programs/projects.
11. maintain viable and accurate records for retrieval and analysis.
12. read, comprehend and interpret complex written materials such as statutes, rules, orders and policies.
13. compose written material of all levels of readership within and outside the agency.
14. prepare and deliver training and/or oral presentations.
15. organize, prioritize and perform multiple tasks to complete job functions in an orderly and efficient manner within stringent deadlines.
16. develop short- and long-range plans for area of assignment.
17. develop and revise policies and procedures related to program area.

The suggested qualifications include a Bachelor's degree from an accredited college or university in counseling, theology, sociology, psychology or related field, and four (4) years of professional experience in law enforcement with experience or training in CISM/Peer Support and/or Victim Assistance service delivery. An equivalent combination of education and/or experience that meets the minimum qualifications may be substituted.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Office and/or field settings requiring sitting, standing, phone and computer use; driving, high stress.

ADDITIONAL REQUIREMENTS:
Must possess and maintain an Arizona driver license by the date of hire.
May be subject to call-outs and required to work extended or irregular hours.
Must be able to travel statewide, with occasional overnight stays, to perform certain work functions.
Must obtain CISM certification from the International Critical Incident Stress Foundation, Inc. within one year of employment and maintain an 8-hour annual training requirement.
May be required to possess an AZ POST General Instructor certificate.

FLSA Status:  Non-Exempt

Must pass a background investigation.