Employee Communications Manager jobs in Ann Arbor, MI

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Logistics, Transportation & Parking (LTP) is seeking a motivated, collaborative, customer-focused communications professional to lead internal and external communications for the department. The position interfaces with a wide variety of stakeholders, both internal and external. Successful candidates will be highly motivated, dependable, detail oriented, and work well in a team setting. In addition, candidates must be able to work independently and prioritize tasks within a fast-paced, team-oriented environment. The position reports to the Department's Executive Director and is a member of the department's senior leadership team. LTP supports the entire U-M campus, including Michigan Medicine as an important stakeholder in the parking and transportation enterprise.

The ideal candidate will be a creative professional who thrives in an environment where ideas evolve through collaboration, and possesses a skill set to actively listen, adapt, and seamlessly incorporate diverse feedback that results from a collaborative and dynamic process. Your core communications responsibilities will include delivering short- and long-range communications plans including writing, editing, web content, video production, and the development of graphics and data visualizations. You'll bring proven experience at successfully synthesizing complex data into easily understood messaging. Working as an individual contributor in LTP, you'll regularly collaborate with our professional team, and have opportunities to work with other communicators across the Business and Finance division.

Responsibilities*

Specific job duties include, but are not limited to:

• Manages the department's internal and external communications and is responsible for creating and executing all facets of its communications and marketing strategy.
• Prepares and delivers oral and written communications, including executive presentations and memos, reports, data summaries, email notices, web writing, press releases, media relations and copywriting.
• Prepares graphics for presentations and other department materials.
• Prepares parking and transportation data analysis and summary reporting.
• Oversees and provides content for the department website.
• Organizes and prioritizes content such as articles, video, and graphics for websites, social media and other publications intended for target audiences and key stakeholders
• Coordinates and contributes to annual LTP publications, such as an annual report and bus route guide.
• Responsible for developing communications for operational changes (holidays, special events, etc.)
• May at times be asked to represent the department with local government, community, industry, university departments, and student groups.
• Facilitates agenda creation and meeting materials for internal management and other meetings.
• Manage LTP social media and/or coordinate social media efforts with the U-M Office of the Vice President for Communications
• Continue an initiative to develop an LTP Chatbot for FAQs on the Department website.
• To help facilitate positive customer experiences, the communications manager will create short explainer videos on our operations and resources in a fun and engaging manner.
• Support special event planning for the department (annual staff functions, management meetings, etc.)
• Manages communications related to Michigan Medicine and collaborates with Michigan Medicine leadership on communication needs and delivery. Sends updates, including emails and news items, regarding parking and transportation system changes, construction projects, and other items.
• Prepares frequent data analyses, including monthly parking and transportation utilization data.

Required Qualifications*

Experience working in planning, transportation, engineering, parking or a related field.

At least five years of experience in a relevant area with direct experience managing communications for an organization

Work Locations

This position offers the flexibility to work in a hybrid or partially remote work environment with the requirement to be onsite at least 3 days per week. This may change in the future based on management's discretion.

Underfill Statement

This position may be underfilled at a lower classification as a Communications Specialist depending on the qualifications of the selected candidate. The starting salary range for Communications Specialist is $65,000-$75,000.

Additional Information

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.