Employee Communications Manager jobs in Wisconsin
Employee Communications Manager manages the daily operations of the internal communication programs within an organization. Implements and participates in the design of communication programs to support and reinforce organizational objectives and comply with regulations. Being an Employee Communications Manager develops messaging themes and content. Ensures the accuracy of information distributed and standards using quality processes. Additionally, Employee Communications Manager collaborates with public relations or corporate communications teams on projects. Oversees vendors providing support services. Requires a bachelor's degree. Typically reports to a director. The Employee Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Employee Communications Manager jobs
Client Services Manager
- Employee Benefits Corporation
-
Middleton, WI
FULL_TIME
-
Position Summary:
Employee Benefits Corporation is hiring for a Client Services Manager. The Client Services Manager is responsible for the day-to-day leadership of an assigned group of Client Account Representatives, who are responsible for client relationship management.
This person may work in our Middleton, WI office, or be partially remote, depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office as well as available as needed for onboarding Client Services team members and other team meetings. In office requirements are not expected to exceed more than a few times a month, and some months may not be required to be in office at all and may work entirely remotely if desired.
Responsibilities Include:- Oversee the day-to-day operations of the Client Services team
- Establish, promote and foster a work environment that empowers employees and focuses on continuous improvement, customer centricity and collaboration
- Address customer service issues in a professional manner utilizing diplomacy and tact
- Coordinate workflow with other departments as needed during peak activity periods
- Track, monitor and report key operational performance measures as defined jointly with the Customer Experience Director
- Establish and maintain work schedules (e.g., staff hours, PTO), identify resource needs (including overtime), review needs with Client Experience Director, and allocate resources accordingly
- Proactively manage CRM database, ensuring the documentation of each customer interaction and action item by assigned staff in a compliant manner and in adherence to department standards
- Contribute toward enhancing client experience and process and product improvement through observation, trend identification and customer feedback
- Provide ongoing and timely performance feedback to team and complete written annual performance evaluations
- Recommend and assist in the development and implementation of company and departmental goals and objectives
Qualifications:- Bachelor’s degree in business or related discipline; may be substituted with four years directly related work experience
- Minimum two years prior supervisory experienced to include completing performance appraisals, setting expectations, providing feedback and developing employees
- Minimum five years’ experience in customer-centric role
- Strong presentation and meeting facilitation skills
- Demonstrated success navigating and managing complex and escalated customer issues
- Proven strong organizational skills coupled with excellent multitasking abilities
- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen
- Demonstrated experience in de-escalating client issues
- Strong attention to detail and critical thinking skills to help manage difficult situations
- Demonstrated ability to develop, maintain and foster relationships at all levels of the organization
- Demonstrated ability to maintain a positive, empathetic, and professional attitude internally and externally
- Demonstrated experience coordinating activities and tasks of a variety of resources toward a specific business goal
- Strong organizational and time management skills with proven ability to multitask and prioritize in a high paced environment with limited direction
- Demonstrated ability to guide clients through troubleshooting and navigating various company systems and the mobile application
- Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs
- Intermediate proficiency with Microsoft Word, Excel, and Outlook
- Basic proficiency with Microsoft PowerPoint
- Demonstrated familiarity with electronic meeting facilitation tools
- Previous experience working with a Customer Relationship Management system (CRM)
- Ability and willingness to travel (1-2 times a quarter) to an outside client, meeting or conference during workday
- Possession of valid State Driver’s License and access to reliable transportation
Preferred Qualifications:- Subject matter expert in Employee Benefits Corporation’s product offerings or equivalent experience in the health care industry
- Previous experience managing others
- Previous experience training others
- Certificate in Flexible Compensation (CFC) designation
We offer:- A friendly, collaborative team environment
- A competitive compensation and benefits package that includes employee-ownership
- Opportunities for personal and professional growth
- Flexible scheduling to encourage and support a healthy work-life balance
More About Us:
Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers’ satisfaction with their plans and with our services. ?
Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
We are an equal-opportunity employer. - 23 Days Ago
Software Engineering Manager/Enterprise Architect
- Employee Benefits Corporation
-
Middleton, WI
FULL_TIME
- Position Summary: Employee Benefits Corporation is hiring for a Software Engineering Manager/Enterprise Architect. The Software Engineering Manager/Enterprise Architect is a multi-faceted role, respon...
- 1 Month Ago
Wealth Manager - Financial Firm - Waukesha, WI
- Advisor Employee Services
-
Waukesha, WI
FULL_TIME
- Wealth Manager Are you looking to expand your career and be a part of a successful team? Are you driven, self-motivated and customer focused? If you enjoy working closely with clients, developing long...
- 5 Days Ago
Operations Manager - Financial Firm - Waukesha, WI
- Advisor Employee Services
-
Waukesha, WI
FULL_TIME
- Operations Manager Are you an "A" Player, an organized self-motivated individual who can Take Charge! Drake & Associates in Waukesha, WI is seeking a full-time Operations Manager. Our expectations are...
- 1 Month Ago
It Manager
- MANDLI COMMUNICATIONS
-
Fitchburg, WI
OTHER
- Job Details Job Location: Headquarters - Fitchburg, WI Position Type: Full Time Education Level: Bachelor's Degree Salary Range: Undisclosed Job Shift: Any Job Category: Information Technology Descrip...
- 22 Days Ago
Regional Account Manager
- Cogent Communications
-
Montreal, WI
FULL_TIME
- Company : Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market unde...
- 19 Days Ago
Employee Communications Manager jobs at Popular Companies
Strategic Communication Lead - IT and Risk
- Russell Tobin
-
Glendale, AZ
- Job Description Job Description Job Title: Strategic Communication Lead-IT and Risk Location: Glendale, AZ Duration: 3+ ...
- 4/23/2024 12:00:00 AM
Human Resources Assistant
- Delightful Quality Produce Company LLC
-
Nogales, AZ
- HUMAN RESOURCES ASSISTANT Job Description: The Human Resources Assistant works under the direction of the Accountant and...
- 4/22/2024 12:00:00 AM
Senior Manager, Employee Communications
- Blueface Ltd
-
Philadelphia, PA
- Senior Manager, Employee Communications page is loaded Senior Manager, Employee Communications Apply locations PA - Phil...
- 4/22/2024 12:00:00 AM
Senior Manager, Employee Communications
- Comcast Corporation
-
Philadelphia, PA
- Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment a...
- 4/22/2024 12:00:00 AM
LI - Human Resources Assistant
- Doyle Security Services
-
Rockville Centre, NY
- Doyle Security Services (DSS) is currently looking to hire a HUMAN RESOURCES ASSISTANT for our Long Island Office. Doyle...
- 4/22/2024 12:00:00 AM
Human Resources and General Affairs Manager
- Hyundai Steel Georgia
-
Pooler, GA
- Position summary: The Human Resource and General Affairs Manager will lead and direct the functions of the Human Resourc...
- 4/22/2024 12:00:00 AM
Employee Benefits Senior Account Manager
- World Insurance Associates LLC
-
Iselin, NJ
- Summary World Insurance Associates is a unique insurance organization offering top products and services from major prov...
- 4/21/2024 12:00:00 AM
Operations Team Leader
- Affinitysearch
-
- ** Operations Team Leader** Salary: $75,000 - $90,000 Location: Rosemount, MN Posted: February 16th 2022 Minimum Degree:...
- 4/20/2024 12:00:00 AM
About Wisconsin
Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast.
With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Communications Manager jobs
$115,996 to $162,173
Most Popular Cities in Wisconsin for Employee Communications Manager Jobs
What does an Employee Communications Manager do?
Employee Communications Manager in Saint Louis, MO
If they are able to strike a chord with the employees, they will definitely be more adaptable to the changes and will also demonstrate a sense of responsibility and understand that they are themselves responsible for their own growth.
January 07, 2020
Employee Communications Manager in Denver, CO
Communication isn’t a one-way street, though a lot of managers seem to think so.
February 05, 2020
Employee Communications Manager in Portsmouth, OH
So if you’ve ever struggled to get results from your team, because some of your employees find it difficult to communicate effectively, then carry on reading – today’s interview with business psychologist Simon Kilpatrick offers practical tips and advice on how to help an employee improve communication skills.
December 26, 2019