Employee Communications Supervisor jobs in Connecticut

Employee Communications Supervisor supervises employee communication policies and programs within an organization. Oversees the creation, distribution, and communication of pertinent company documents, materials, and handbooks. Being an Employee Communications Supervisor ensures communication programs follow established guidelines. May require a bachelor's degree. Additionally, Employee Communications Supervisor typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Communications Supervisor
  • Northwest Connecticut Public Safety Communications...
  • Waterbury, CT FULL_TIME
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective operation of emergency communication services. This position is responsible for overseeing a team of emergency dispatchers and call takers, providing guidance, support, and supervision. Supervisors must maintain a high level of professionalism and accuracy in emergency call handling, ensuring that calls are answered, processed, and dispatched promptly to the appropriate emergency responders. This position is performed with considerable independence and latitude under the direct supervision of the Director of Operations.


    About the Position
    :

    As a Communications Supervisor, you will be tasked to:

    • Supervise and manage a team of emergency dispatchers and call takers, ensuring optimal performance and adherence to established protocols and procedures.
    • Provide guidance, training, and ongoing coaching to call takers and dispatchers, promoting professional development and fostering a positive work environment.
    • Monitor and evaluate performance metrics, such as call answer times, call response times, and accuracy thereof, to identify areas for improvement and implement corrective measures.
    • Maintain up-to-date knowledge of emergency response protocols, procedures, and regulations, and ensure that staff members are trained and compliant.
    • Coordinate and prioritize incoming emergency calls, ensuring employees dispatch appropriate resources to the scene in a timely manner, considering factors such as location, nature of the emergency, and availability of units.
    • Communicate effectively with emergency responders, providing critical information, updates, and directions to ensure an appropriate and efficient response.
    • Communicate with members of the public, subordinates, peers, and supervisors; interpret, answer, and explain operational and procedural questions.
    • Receive complaints and commendations from both internal and external customers and initiate an initial investigation or review into any complaints received; report back to the complainant as appropriate or directed.
    • Monitor and operate computer-aided dispatch (CAD) systems, radio communications, and other relevant equipment to support emergency response activities.
    • Perform initial troubleshooting on any reported system or equipment issues and report appropriate failure to the correct person(s).
    • Handle escalated and complex emergency calls, demonstrating professionalism, empathy, and the ability to make quick and accurate decisions.
    • Collaborate with other emergency services agencies, such as police, fire, and medical personnel, to coordinate multi-agency responses during major incidents or disasters.
    • Review statistical data that outlines center and employee performance; adjust schedules as necessary to achieve performance goals.
    • Maintain accurate records, logs, and reports related to emergency calls, incidents, and staff performance.
    • Document any employee incidents or interventions to assist in maintaining records of coaching, training, or areas requiring retraining.
    • Mentor new and existing employees on the application of policy and procedure through briefings with the employees.
    • Stay informed about advancements in emergency communications technology and best practices and make recommendations for system upgrades or process improvements as needed.
    • Perform miscellaneous job-related duties as assigned.

    Job Requirements

    • Previous experience:
      • Internal Applicants:
        • Two years of professional experience at NWCTPS and a minimum of one (1) year in the role of Dispatcher or
        • One year of professional experience at NWCTPS and a minimum of three (3) years of external experience in a public safety communications center or
        • One year of professional experience at NWCTPS and a minimum of two (2) years of external experience in a supervisory capacity for a Public Safety Agency
      • External Applicants:
        • A minimum of three (3) years of external experience in a supervisory capacity for a Public Safety Agency (Police/Fire/EMS) or
        • A minimum of five (5) years of external experience in a public safety (Police/Fire/EMS) communications center.
    • High school diploma or equivalent; additional education or training in emergency communications or a related field is preferred.
    • Strong leadership and supervisory skills, with the ability to motivate and inspire a team.
    • Excellent verbal and written communication skills, including active listening and clear articulation.
    • Exceptional ability to handle high-stress situations and make critical decisions quickly and accurately.
    • Proficient in operating computer-aided dispatch (CAD) systems and other emergency communications equipment.
    • In-depth knowledge of emergency response protocols, procedures, and regulations.
    • Ability to multitask and prioritize effectively, ensuring a timely and appropriate response to emergency situations.
    • Strong problem-solving and decision-making skills, with the ability to remain calm and composed under pressure.
    • Exceptional attention to detail and accuracy in documenting and recording information.
    • Ability to work rotating shifts, including nights, weekends, and holidays.
  • 4 Days Ago

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Communications Supervisor
  • Northwest CT Public Safety Communication Center
  • Waterbury, CT FULL_TIME
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective operation of emergency communication services. This position is responsible for overs...
  • 7 Days Ago

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Talent & Employee Relations Supervisor
  • Southwest Community Health Center
  • Bridgeport, CT FULL_TIME
  • Summary: At Southwest Community Health Center, our mission is to provide high-quality and accessible medical, dental, and behavioral health services to individuals and families in the Greater Bridgepo...
  • 2 Days Ago

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Traveling -Lead Communications Technician
  • IES Communications
  • Hartford, CT FULL_TIME
  • Traveling is required for this position! Job Summary:The Lead Communications Technician will act as the on-site coordinator and crew supervisor for voice and data installation projects. The Lead Comm ...
  • 13 Days Ago

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Employee
  • MILKCRAFT
  • New Haven, CT FULL_TIME
  • Milkcraft in New Haven, CT is looking for New employees to join our 15 person strong team. Our ideal candidate is attentive, ambitious, and reliable,.Responsibilities Greet customers and make them fee...
  • 1 Month Ago

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VP Product Development New Markets
  • Athene Employee Services, LLC
  • Greenwich, CT FULL_TIME
  • We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of i...
  • 21 Days Ago

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Communications Coordinator
  • Burness
  • Bethesda, MD
  • Burness is seeking a motivated, organized and creative person to join us in working alongside nonprofits. The ideal cand...
  • 3/29/2024 12:00:00 AM

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Communications Coordinator
  • Jobility Talent Solutions (formerly Samiti Technology)
  • Communications Coordinator - HR (100% Remote) Hours/Shift/Days: Monday - Friday, 9 AM - 5:30 PM Eastern Time Expected le...
  • 3/29/2024 12:00:00 AM

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Communications Coordinator
  • Four Seasons Hotels & Resorts
  • Palm Beach, FL
  • Four Seasons Resort Palm Beach is seeking a Guest Communication Specialist to join our exceptional Reservations team. Do...
  • 3/29/2024 12:00:00 AM

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Communications Coordinator
  • CRH
  • Atlanta, GA
  • CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready...
  • 3/29/2024 12:00:00 AM

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Communications Coordinator
  • Dewberry
  • Fairfax, VA
  • The communications coordinator works in conjunction with the corporate communications department to meet the communicati...
  • 3/28/2024 12:00:00 AM

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Communications Coordinator
  • Right Corner Consulting Inc.
  • Dallas, TX
  • Right Corner Consulting is an independent Direct Sales & Marketing Firm in Texas immersed in the craft of marketing and ...
  • 3/27/2024 12:00:00 AM

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Communication Coordinator
  • Clear Touch Interactive Inc
  • Greenville, SC
  • Job Description Job Description Description: Title: Communication Coordinator Reports to: Marketing Manager Location/Ter...
  • 3/27/2024 12:00:00 AM

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Communications Coordinator
  • CAI
  • Fort Myers, FL
  • Communications Coordinator Req number: R2200 Employment type: Full time Worksite flexibility: Onsite Job Summary We are ...
  • 3/26/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Communications Supervisor jobs
$76,419 to $116,359

Employee Communications Supervisor in Rockford, IL
This position is also responsible for coordinating communications distribution.
January 31, 2020
Employee Communications Supervisor in Fayetteville, NC
This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.
December 12, 2019
Employee Communications Supervisor in Columbus, OH
Based on our compensation data, the estimated salary potential for Employee Communications Supervisor will increase 16 % over 5 years.
February 12, 2020