Employee Services Manager manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Manager analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Additionally, Employee Services Manager implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs. Requires a bachelor's degree. Typically reports to a director. The Employee Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Duties and Responsibilities
• It is required that this position actively supports client and all employees and customers in a positive manner.
• Analyze documents for insurance requirements and risk exposures.
• Issue certificates.
• Issue, review and process policy endorsements.
• Report, open, manage, and close claims.
• Review and check audits.
• Review and retrieve policies.
• Communicate professionally with others.
• Provide backup front-desk and phone support.
• Bill all invoices accurately and timely.
• Perform various other tasks associated with assisting Account Managers.
• Perform such other duties as the officers of Anchor assign to you from time to time.
• Demonstrate proficiency with Applied Epic/CSR 24, Microsoft Office, Microsoft Windows, Adobe, and other programs.
Requirements