Energy Dispatch Director jobs in Allentown, PA

ALWAYS CURIOUS, ALWAYS DRIVEN, ALWAYS ON

Arbor Material Handling, Inc. is a strong and growing material handling solutions provider throughout the northeast. Our dealership sells and services the Raymond line of forklifts and associated material handling equipment to a variety of customers enabling them to substantially improve their efficiency and productivity. Think about it, almost everything we eat, drink, wear, or use was moved with the equipment and systems that material handling companies sell and maintain. If you are looking for a challenging career where you can advance and make a difference, Arbor is a place for you! As such, we invest in our associates through career development, continuing education, advancement opportunities, job stability, competitive compensation, great benefits, and a culture unlike any other. Pengate Handling Systems, Inc. is proud to be awarded the “Dealer of Distinction” by the Raymond Corporation.

We are currently seeking a strong customer-focused individual to add to our service team in Breinigsville, PA. As a Service Coordinator, you are responsible for receiving incoming service calls from customers, interacting with service technicians, facilitating service billing, and the distribution of service- related information between customers, technicians, and other departments as needed. The ideal candidate will have a minimum of 2 years’ experience in the material handling industry, be highly organized, possess advanced computer skills, excellent communications skills, and the ability to multi-task. Service management or accounting system experience is a plus.

Challenge Yourself! Join our dynamic, growing and successful team today.

Why work for us?

• Competitive Wages
• Great insurance options with low premiums
• Paid Vacation/Sick Time
• Paid Holidays
• 401k with company match
• Company paid Group Term Life Insurance

About the opportunity:

• Receive service calls from customers.
• Process work orders utilizing the current business management system.
• Handle special billings needs of customer.
• Maintain an accurate database.
• Provide support for technician to obtain maximum efficiency.
• Process warranty claims.
• Track technicians weekly time through reports and verify all time is billed.
• Receive, review, and distribute paperwork.
• Complete installation reports for all new equipment.
• Order and follow up parts issues for technicians.
• Issue purchase order numbers to vendors as needed.
• Support policies and procedures of the computer system and the company.
• Coordinate service with subcontractors at customer locations.
• Arrange freight for service and support equipment and materials.
• Perform other duties as needed.

Required Skills:

• Minimum of high school diploma or equivalent.
• Minimum of two years’ experience in a customer service environment; billing experience is desirable.
• PC/Mainframe data entry experience; strong computer skills.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Good sense of urgency with ability to handle frequently changing priorities and multiple tasks.
• Excellent communication skills; written, verbal, and listening.
• Team player.
• Self-motivated.
• Excellent organization and time management skills.
• Demonstrated excellent customer service skills.
• Ability to work in fast-paced environment (resilient).

Arbor is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Breinigsville, PA 18031