Role and Responsibilities

• Maintain accurate computer dispatch and scheduling records to ensure smooth and accurate communication flow.
• Ensure the driver has all paperwork and load info necessary to complete their load satisfying both customer expectations and HOS regulations.
• Maintain a respectful attitude when dealing with drivers, co-workers, potential customers, to help foster existing relationships and build new ones.
• Coordinate with drivers and ensure timely pick-up and delivery of goods
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  Utilize fleet management software to track vehicles and monitor routes
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  Communicate with customers to provide updates on delivery status
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  Resolve any issues or delays that may arise during transportation
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  Maintain accurate records of all dispatch activities, including data entry into the system
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  Collaborate with other departments, such as shipping and receiving, to ensure efficient operations

• Proven experience as a Dispatcher or in a similar role
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  Knowledge of transportation management systems

• Strong data entry skills with high accuracy and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment

• Resolve service issues and provide customer service to internal and external customers. 
• Handle incoming calls, e-mails, and customer issues that have been received from the Customer
• Troubleshoot and resolve potential delivery and/or pick-up problems before they result in a service issue.
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups) route completions, and driver locations.
• Ensure route completion via the driver check-in process.
• Report and document driver performance issues, concerns, or disputes to appropriate management for resolution.
• Communicate with maintenance shop personnel and serve as an emergency point of contact.
• Follow all required safety policies and procedures.
• Perform other job-related duties as assigned.

•  Strong written and exceptional verbal communication skills.
•  Exemplary attention to detail and commitment to accuracy.
• Demonstrated computer skills.
• Self-starter with positive attitude.
•  Ability to maintain confidentiality.