Job Description:
Oversees the part-time dispatch staff at the assigned campus and reports directly to the Campus Manager.
***Please note: This is a non-certified dispatch position, FAA Dispatcher certification is not required***
Job Duties:
Customer Service:
- Facilitate a smooth, efficient, and customer service oriented flow through the dispatch office
- Be fluent in company policies and procedures to provide answers and counseling to employees and students with questions. Support part-time dispatch staff in enforcing policies and procedures
- Oversee part-time dispatch staff to ensure that the dispatch office and pilot lounge are fully stocked with necessary office supplies and materials
- Confirm that all equipment in dispatch office and pilot lounge is in proper working order and appearance
Safety:
- Monitor active Operations Board and flight tracking resources for route/destination discrepancies and overdue aircraft
- Contribute and encourage safety culture among part-time dispatchers, pilots and students
- Attend safety meetings as assigned, and respond to dispatch safety reports in the HAA Safety Management System
Maintenance Coordination:
- Daily communication with Maintenance Department to determine plans for upcoming scheduled maintenance on aircraft
- Monitor scheduled maintenance graphs throughout the day
- Ensure accurate data entry of aircraft meter times into associated maintenance software
- Assist in facilitating aircraft swaps between HAA campuses for scheduled maintenance optimization
- Determine amount of aircraft available for the next day to the Scheduling Team
Scheduling
- Facilitate employees and students in all matters associated with scheduling aircraft, instructors, and shared facility space for the current day
- Proactively monitor current day's flight schedule
- Assist in facilitating pilot scheduling for maintenance check flights and aircraft re-positioning between HAA campuses
Staffing:
- Assist Campus Manager in evaluating part-time dispatch staff needs
- Facilitate interviews and hiring of part-time dispatch staff
- Responsible for initial training for new part-time dispatch staff
- Create shift schedule for part-time dispatch staff
- Monitor/mentor/document part-time dispatcher performance and communicate documentation to Campus Manager and Human Resources
- Facilitate monthly dispatch meetings
- Be a strong and positive role model for all part-time dispatchers
Misc.:
- Manage GPS data cards and updates for IFR aircraft every 28 days
- Assist employees and students to ensure proper invoicing procedures are followed
- Ensure part-time dispatchers are following proper procedures for cash proofing, credit batching, invoicing and aircraft binder auditing
- Maintain daily checklists for part-time dispatchers
- Maintain all dispatch information binders and manuals
Qualifications/Licenses:
- High school diploma or GED
- Private Pilot Certificate is preferred
Skills/Experience:
- Experience with international customers is preferred
- Previous aviation experience is preferred
Additional Info:
- Monday - Friday, 35-40 hrs per week
- Fully on-site position
Benefits Offered:
- Affordable health care benefits
- Company 401(k) with match
- PTO (20 days in first 2 years, 25 days after 2 years, 30 days after 5 years)
- Company-paid life insurance and AD&D
- 2-week Sabbatical after 5 years
- Discounted flight training
- Employee recognition program
Hillsboro Aero Academy is an Equal Opportunity Employer. This position will remain open until filled.