Energy Dispatch Supervisor jobs in Springfield, OR

Description

Position Summary:    THIS JOB IS LOCATED IN OUR ROSEBURG OFFICE / MAHALO

Answer and direct all incoming calls, dealing with a diverse group of internal and external contacts in a professional manner. Responsible for ensuring cleanliness and organization of reception area.  Help with Accounting functions and Dispatch Support.

Essential functions and responsibilities:

• Answer all phone calls in a timely, professional manner; direct calls to appropriate associates
• Keep front office clean and organized
• Order and keep inventory of office and break room supplies
• Perform a variety of clerical duties
• Accept incoming mail and deliveries
• Receive after hours messages, distribute to appropriate personnel
• Filing as directed
• Other duties as assigned

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Qualifications

Required Qualifications:

• Excellent communication and organizational skills
• Proficient with personal computers and contemporary software applications
• Positive attitude and friendly personality
• Advanced customer service skills
• Ability to handle multiple tasks simultaneously
• Must be able to pass pre-employment drug screen

Education and Experience:

• High School diploma, GED or equivalent is preferred
• 2 years customer service experience is required
• Experience preparing letters, emails and spreadsheets
• Quickbooks a plus
• Efficient data entry and typing skills
• Prior experience working in HVAC, construction or similar trade is preferred
• Excellent written and verbal English language communication skills

Success factors/job competencies:

• Maintain a regularly punctual attendance record
• Limit customer on-hold time
• Limit number of calls going to voicemail during office hours
• Calls being routed to appropriate personnel
• Demonstrate teamwork mentality
• Maintain professional appearance and conduct
• General appearance and cleanliness of reception area
• Office and break room supplies kept in stock
• Effectiveness of communication with employees and customers

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift up to 25 lbs. Specific vision abilities required by this job include close vision, depth perception, distance vision, and ability to adjust focus. This position is in a typical office environment. The noise level is usually minimal.