Enrollment & Billing Manager manages staff responsible for enrollment and billing operations for an insurance company. Ensures that information is processed accurately and appropriately. Being an Enrollment & Billing Manager trains staff on organizational policies and ensures policies are followed at all times. Provides guidance to junior staff on more complex enrollment or billing issues. Additionally, Enrollment & Billing Manager typically requires a bachelor's degree. Typically reports to the head of a unit/department. The Enrollment & Billing Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Enrollment & Billing Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Become a Part of SIDECAR's Team!
Qualifications, Responsibilities and Job Description:
1. Excellent Communication Skills: Must be able to effectively communicate with clients, understand their needs, and convey information clearly to internal teams.
2. Relationship Building: Building and maintaining strong relationships with clients is crucial for success. Skilled at nurturing relationships, understanding client goals, and ensuring client satisfaction.
3. Problem-Solving Abilities: Encounter many challenges and must be able to quickly identify issues, propose solutions, and resolve conflicts to ensure client retention and satisfaction.
4. Organizational Skills: Manage multiple client accounts requires strong organizational skills. Need to be adept at prioritizing tasks, managing time efficiently, and keeping track of client communications and requirements.
5. Analytical Skills: Analyzing data and metrics related to client accounts to identify opportunities for growth, track performance, and make data-driven decisions.
6. Adaptability: The ability to adapt to changing client needs, industry trends, and internal processes is crucial for success in account management roles.
7. Team Collaboration: Will work closely with other account managers, clients’ team. Collaboration skills are essential for coordinating efforts and ensuring seamless client and company experiences.
8. Customer Focus: Above all, account managers should be customer-focused, dedicated to understanding and meeting the needs of their clients, and committed to delivering exceptional service and value.
9. Industry Knowledge: Will need to learn, retain, and innovate knowledge and understanding of the health insurance industry and the clients’ revenue cycle management.
10. Software Skills: Efficiently and effectively use computer programs and applications. In addition, be willing and able to learn new skills. SIDECAR utilizes multiple electronic health records software.
11. Full-time hours: Monday through Friday, 8:00am – 5:00pm
Benefits: