Enterprise Customer Success Manager jobs in Allentown, PA
Recently Added Enterprise Customer Success Manager jobs
Client Success Manager
- Credorax
-
Center, PA
FULL_TIME
-
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.ResponsibilitiesShift4 is expanding our team of Client Success Managers and looking for high-performing professionals to help lead the charge in this critical department. Client Success Managers are the bridge between Shift4 and our many commercial employees and partners. Client Success Managers are responsible for taking full ownership of the boarding to Go-Live process for Shift4’s SkyTab POS customers.- Working with the merchant and Shift4 Solutions Specialists to gather the information required to submit a SkyTab deal for approval and programming
- Making sure SS / Partner send CSM intro email, which CSM will respond to with contact info and missing info needed to complete the order confirmation process.
- Taking full ownership of the order review process for managing the deal through installation and training. This includes coordinating with the local office to ensure programming is completed, installation (where additional adjustment programming is expected), and training. Following the deal through the build process, periodically updating the Solution Specialist, Local Manager, Regional Manager through reporting on all the deals they are responsible for.
- The CSM will work with the merchant, installer, and local office to capture a signed satisfaction survey by the merchant after install and training and will also resolve any open issues discovered
- Understanding and presenting Shift4’s various product and service offerings to potential clients.
- Ongoing training and advanced education in regards to the industry, services, equipment, and solutions.
- Organization and ability to complete and submit documentation, new paperwork, and sales reports in a timely and accurate manner.
Qualifications- 2 years of industry experience is required.
- Established record of continually meeting and exceeding sales goals and corporate standards.
- Ability to work in a group setting, contribute ideas for further growth and direction of the department.
- Ability to thrive in a fast-paced environment.
- Exceptional organizational skills, especially with email and tasks.
- Ability to work with and effectively use multiple companywide systems and departments with ease.
- Valid driver’s license along with reliable transportation.
Location Requirements- Hybrid (4 Days In-Office) in Center Valley, PA; Las Vegas, NV; Tampa, FL; or Morrisville, NC
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. - 16 Days Ago
Client Success Manager
- Shift4
-
Center, PA
FULL_TIME
- Responsibilities Shift4 is expanding our team of Client Success Managers and looking for high-performing professionals to help lead the charge in this critical department. Client Success Managers are ...
- 17 Days Ago
Client Success Manager I
- Credorax
-
Center, PA
FULL_TIME
- Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transac...
- 18 Days Ago
Client Success Manager (Remote)
- FMG Suite
-
Bethlehem, PA
FULL_TIME
- What We DoWe’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and se...
- 23 Days Ago
Enterprise Account Manager II
- Shift4
-
Center, PA
FULL_TIME
- Responsibilities Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site. Become an advocate...
- 5 Days Ago
Enterprise Account Manager II
- Shift4
-
Center, PA
FULL_TIME
- Responsibilities Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site. Become an advocate...
- 5 Days Ago
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0 Enterprise Customer Success Manager jobs found in Allentown, PA area
Contractor Customer Service Representative (Level 1)
- LanceSoft Inc
-
Collegeville, PA
- Job Description: ROLE SUMMARY: " As the initial point of contact, the Customer Service Representative serves as the face...
- 4/24/2024 12:00:00 AM
Field Sales Representative- So. NJ & DE
- Heilind Electronics GmbH
-
Delaware, NJ
- *Imagine working for a Company that customers love doing business with! Advance your career with Heilind, whom customers...
- 4/24/2024 12:00:00 AM
Energy Engineer II
- Franklin Energy
-
Reading, PA
- COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Takara Belmont USA, Inc.
-
Somerset, NJ
- Job Description Job Description General Purpose of Position: Reporting to the Customer Service Manager, the Customer Ser...
- 4/23/2024 12:00:00 AM
Senior Customer Success Manager
- Workday Inc.
-
Berwyn, PA
- 1. Provide the best possible experience on our site2. Collect statistics to optimize site functionalitySenior Customer S...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Gunton Corporation
-
Pottstown, PA
- Customer Service Representative Description **$18 - $22 per hour based on experience.** **8:00am- 4:45pm Mon-Fri** Suppo...
- 4/22/2024 12:00:00 AM
Production Planning Manager
- Spray-Tek
-
Bethlehem, PA
- Spray-Tek is an industry leader providing custom spray drying services to leading companies in the world's most quality-...
- 4/21/2024 12:00:00 AM
Merchandising Team Lead
- Spar Group
-
Allentown, PA
- Overview: Merchandising Team Lead SPAR is growing our retail merchandising/ installation team and hiring a Team Lead! As...
- 4/20/2024 12:00:00 AM
About Allentown, Pennsylvania
Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Customer Success Manager jobs
$72,464 to $105,981
Allentown, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an Enterprise Customer Success Manager do?
Enterprise Customer Success Manager
Demonstrated ability to effectively communicate with various levels of an organization (day to day point of contact and executive sponsorship during QBRs).
March 26, 2023
Enterprise Customer Success Manager
Understand customer expectations and service agreement terms of each contracts and ensure the work is completed and delivered to the customer on or before the deadline.
January 16, 2023
Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team.
January 22, 2023
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
February 27, 2023
Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs.
March 31, 2023
Create scalable and reusable assets (sales tools, trial/pilot or deployment related) to further enable our business to scale customer volume and our customers to be increasingly self-sufficient, happy & successful.
May 03, 2023