Enterprise Customer Success Manager jobs in Arlington, VA
Recently Added Enterprise Customer Success Manager jobs
Enterprise Solutions Customer Success Manager
- SHRM
-
Alexandria, VA
FULL_TIME
-
SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
SHRM Enterprise Solutions is growing! The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of service to all enterprise clients to increase engagement and satisfaction. This position is responsible for coordinating with the enterprise servicing team, which includes the sales representative, the enterprise solutions architect, and the product owners to better serve enterprise customers during their annual engagement. It also provides relationship account management, service delivery, business operations, and creative thinking around how to support and service SHRM’s largest customers now and into the future. This role is ideal for someone who wants to collaboratively build our service strategy as we deliver it.
Reesponsibilities
- Relationship Convening
- Serve as the convener for enterprise accounts– connecting the enterprise sales and servicing team to better understand how the enterprise partner will grow with SHRM.
- Establish, maintain, and strengthen the relationships between SHRM and our Enterprise clients through proactive account management, continually understanding their organizational needs, and effective problem resolution.
- Partner with internal SHRM team members and internal partners to provide support, advice, and guidance to address the workplace challenges of Enterprise and Executive members.
- Service Delivery
- Develop and execute a comprehensive servicing strategy working collaboratively with the enterprise sales teams (Midsize and Large markets), Marketing, and other departments to provide a comprehensive personalized support to assist the organization in meeting its workplace challenges.
- Manage and execute delivery of products and services to Enterprise and Executive Members by working collaboratively with internal product departments and SHRM’s Customer Experience (CX).
- Business Development Support
- Monitor and recognize business development opportunities. Partner with the Enterprise Solutions sales team to capitalize on opportunities and execute a renewal strategy for Enterprise customers.
- Drive Revenue Outcomes
- Drive impact with enterprise customers to meet objectives in customer acquisition, retention, and delivery of other SHRM products, services, and programs.
- Monitor and review product and membership benefit utilization with clients during regular strategy conversations (quarterly business reviews).
- Required
- Bachelor’s degree in Business Management, Human Resources, Marketing, or similar field; or high school diploma (GED) with extended, equivalent, relevant experience.
- Over 5 years of experience in an association, non-profit organization, or business managing external relationships and/or service delivery.
- Experience developing and executing a plan with a proven track record of leading others in cross-functional teams.
- Project Management -- Strong management, leadership, and organizational skills with demonstrated experience in project management efforts and executing an overall strategy
- Customer Engagement-- Proven results in member or customer acquisition and retention, and account relationship management through a comprehensive personalized support and service strategy.
- Communication Proficiency -- Excellent oral and written communication and interpersonal skills, including experience in giving public presentations or speaking activities.
- Problem Resolution -- Creative approaches to problem solving are required. Ability to identify recurring problems, provide solutions, and recommend internal process enhancements.
- Product and Solution Architect -- Ability to gain a thorough understanding of SHRM membership, products, and services and to collaborate closely with internal stakeholders who have delivery responsibility for SHRM offerings. Ability to bundle these offerings in impactful and value-added ways to address SHRM’s clients’ organizational needs.
- Demonstrated ability to work within a team environment, delegate responsibilities, drive accountability, and deliver to internal and external customers at all levels. Must be diplomatic, team-oriented, and sensitive to the needs of members and staff to work across a large organization, secure resources, build relationships and identify opportunities is essential. Excellent member and customer service focus with the ability to influence and/or persuade stakeholders.
- Agile, Accountable -- Demonstrated ability to execute on strategic objectives and goals, meet deadlines and work independently, and possess strong organizational skills. Ability to simultaneously coordinate a variety of complex projects and work within activity program deadlines is needed.
- Technical Competency -- Proficient experience in using various software programs including Microsoft Office Suite, SharePoint, NetSuite, Salesforce, or similar CRM software.
- Preferred
- Experience working with B2B, corporate or enterprise clients or customers
- Experience working with volunteers
- Project Management Professional (PMP) certification is a plus.
- Must be able to perform essential duties satisfactorily with reasonable accommodations.
- Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
- Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment.
- Travel Required: Occasional 0-10%
SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).
We do not sponsor applicants for work visas. - 8 Days Ago
Enterprise Solutions Customer Success Manager
- EXTERNAL
-
Alexandria, VA
FULL_TIME
- SHRM Enterprise Solutions is growing! The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of service to all enterprise clients to increase engagement and satisfac...
- 10 Days Ago
Federal Customer Success Manager
- Confluent
-
Washington, DC
FULL_TIME
- Description Position at Confluent Federal LLC With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose t...
- 18 Days Ago
Customer Success Manager
- ClearPoint Strategy
-
Arlington, VA
FULL_TIME
- The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoin...
- 18 Days Ago
Customer Success Manager II
- DealerOn, Inc.
-
Rockville, MD
FULL_TIME
- Job Description:The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM’s overall responsibility is to build, maint...
- 20 Days Ago
Customer Success Manager
- CCS, LLC
-
Bowie, MD
FULL_TIME
- Overview: The Customer Success Manager will be responsible to ensure customers achieve their desired outcomes while using Inovalon’s products and services. As a member of the Customer Success Manageme...
- 20 Days Ago
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0 Enterprise Customer Success Manager jobs found in Arlington, VA area
Customer Success Manager 2
- Equinix
-
Ashburn, VA
- Customer Success Manager 2 page is loaded Customer Success Manager 2 Apply locations Ashburn time type Full time posted ...
- 4/24/2024 12:00:00 AM
Customer Service Manager
- Innovative Systems Group
-
Windsor Mill, MD
- This position is hybrid and is a 1 year contract role with our direct client. This role would be to support, receive, an...
- 4/22/2024 12:00:00 AM
Customer Success Manager
- Collage Group
-
Bethesda, MD
- At Collage, we are client obsessed and we are on a mission to help organizations unleash the power of culture to drive b...
- 4/22/2024 12:00:00 AM
Customer Success Manager, US REMOTE
- Samsung SDS America
-
Washington, DC
- Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
- 4/22/2024 12:00:00 AM
Customer Experience Manager
- Michaels Stores
-
Ellicott City, MD
- Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsElli...
- 4/22/2024 12:00:00 AM
Customer Service Manager-Office Coffee Service
- Compass Group USA
-
Beltsville, MD
- Position Title: MANAGER, CUSTOMER SERVICE-OCS Salary: $65,000-$85,000/annually Other Forms of Compensation: Bonus Eligib...
- 4/20/2024 12:00:00 AM
Customer Success Manager
- Collage Group
-
Bethesda, MD
- At Collage, we are client obsessed and we are on a mission to help organizations unleash the power of culture to drive b...
- 4/20/2024 12:00:00 AM
Customer Success Manager
- OPEXUS
-
Washington, DC
- Job Description Job Description Customer Success Managers (CSMs) are critical advocates responsible for guiding customer...
- 4/20/2024 12:00:00 AM
About Arlington, Virginia
Arlington County is located in northeast Virginia and is surrounded by Fairfax County and the Falls Church to the southwest, the City of Alexandria to the southeast, and Washington, D.C. to the northeast directly across the Potomac River, which forms the county's northern border. Other landforms also form county borders, particularly Minor's Hill and Upton's Hill on the west.
According to the U.S. Census Bureau, the county has a total area of 26.1 square miles (67.6 km2), of which 26.0 square miles (67.3 km2) is land and 0.1 square miles (0.3 km2) (0.4%) is water. It is the smallest county by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Customer Success Manager jobs
$80,012 to $117,021
Arlington, Virginia area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an Enterprise Customer Success Manager do?
Enterprise Customer Success Manager
Demonstrated ability to effectively communicate with various levels of an organization (day to day point of contact and executive sponsorship during QBRs).
March 26, 2023
Enterprise Customer Success Manager
Understand customer expectations and service agreement terms of each contracts and ensure the work is completed and delivered to the customer on or before the deadline.
January 16, 2023
Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team.
January 22, 2023
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
February 27, 2023
Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs.
March 31, 2023
Create scalable and reusable assets (sales tools, trial/pilot or deployment related) to further enable our business to scale customer volume and our customers to be increasingly self-sufficient, happy & successful.
May 03, 2023