Enterprise Customer Success Manager jobs in Auburn, WA

At Continuant, we're reshaping the landscape of Unified Communications (UC) and Audio-Video (AV) for enterprise operators. Your mission, should you choose to accept it, is to help organizations across the globe stay confidently connected with world-class technology and services.

Here, you'll be part of an elite team of innovators and problem-solvers, dedicated to transforming our customers’ future visions into reality. We offer not only jobs, but fulfilling careers, where your contributions can lead to tangible rewards and advancements. You’ll have the opportunity to make a real impact in the world of communications, utilizing your skills and ambition to drive progress.

As a Customer Success Specialists, you will be the first point of contact for our telecommunications customers; resolving problems, creating tickets, and addressing customer concerns. We’re looking for customer focused individuals, passionate about providing an amazing experience, have an attention to detail, and like to problem solve!

We’re looking for a Customer Success Specialist to work Tuesday through Saturday, 3pm - 12am on our ASPAC (Asia/Pacific) shift. You must reside in the South Sound area and be available for training onsite at our Fife HQ for at least the first 3-5 weeks. We're offering $3000/month with a $400/month shift differential for evening and weekend work. Training will be at our Fife Headquarters for at least one month, with the shift of 7am - 4pm, and will be paid at $3000/month. Shift differential will be paid once ASPAC shift has started.

What You’ll Do:

• You will be representing the Continuant brand, providing exceptional customer experiences by responding to a variety of technical and non-technical customer inquiries.
• You will accurately document, utilize technical resources, partner with internal and external service teams, and resolve new problems daily.
• Communicate with customers in written and verbal form and maintain accurate and timely records and updates in ServiceNow, our IT Service Management (ITSM) ticketing system.
• Partner with, support, and learn from Customer Success Managers.

Why Join Our Team:

• Our Customer Success Team is the heartbeat of Continuant. We are passionate about creating an excellent customer experience because we love our customers.
• We thrive in an environment that is fun and filled with potlucks, spirit weeks, and meme wars. We cheer each other on and we love to win together.
• We love to see our employees grow. We believe healthy culture has both feedback and affirmation. You can’t grow without feedback. You can’t thrive without affirmation.
• We are proud to provide our early-career teams the opportunity to gain invaluable experience, on the job training, exposure to multiple career paths, and the support to discover and unlock their potential.
• Benefits include Medical ($0 premium), Dental Vision programs. Commuting benefits, Fitness reimbursement, 401(k) matching program, onsite gym, Pickle ball court, massage therapist, chiropractor, and naturopath.