Role Title: RVP Customer Success
The Company:
At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.
Why this role is exciting!
The RVP is a key member of the Customer Success Leadership Team managing one of the core business segments (Enterprise). They are focused on the demand side of our marketplace and retention and growth of our same customer revenue for our Enterprise clients. The RVP of Customer Success will be responsible for developing and implementing strategies to ensure that our Enterprise brand customers are successful in achieving their desired outcomes with our partnerships management platform, products, and services. The RVP works closely with other cross-functional leaders to drive customer satisfaction and retention, GMV/GTV/revenue growth, as well as being a voice for customer advocacy inside of the company.
What you will be doing:
Does this sound like you?
Benefits (Perks):
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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