Enterprise Customer Success Manager jobs in Dayton, OH

Are you a motivated individual eager to develop and accelerate your career in customer success and sales? Are you interested in joining an innovative SaaS company in the product content information space? Good news! 1WorldSync is looking for a Customer Success Representative to join our team at our Chicago, IL headquarters, or Dayton, OH office.

1WorldSync is the industry leader in product content management. With over 500 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking a Customer Success Representative to support our growing global team.

Reporting directly to our Manager, Customer Success, the Customer Success Representative is responsible for executing strategic customer upsell campaigns, renewals, and retention activities within our growing small to medium enterprise (SME) customer segment. We are looking for self-motivated customer success professionals with a passion for solving problems and working in collaborative team environments.

As a Customer Success Representative at 1WorldSync, responsibilities include the following:

• Utilize value-based selling skills to uncover client's existing service issues and needs, explain our value proposition, and provide alternative solutions to meet the client’s needs
• Drive market share gains and meet company expectations for growth
• Manage high levels of customer retention in assigned territory
• Ensure appropriate identification, planning, account qualification, and needs analysis are performed at all levels, following sales process best practices
• Qualify opportunities from campaign and program lists and drive them through the sales cycle
• Close opportunities utilizing inbound and outbound calls to meet/exceed quota for the 1WS portfolio of products
• Respond to requests from customers for information and delivery of online presentations
• Effectively use the CRM tool to enter all customer-related information into the system
• Remain current on competition, competitive issues and products
• Appropriate log all activity and provide management with timely reports on territory activity and performance
• Complete and adhere to all company security training and best practices

Required Skills and Experience:

• Equivalent job experience
• Minimum of two years’ experience in a sales or sales support role, preferably customer success, inside sales, telemarketing and/or prospecting with account management responsibility

Desired Skills and Experience:

• Some college preferred
• Excellent interpersonal and verbal communication skills
• Organizational skills and attention to detail
• Ability to easily understand technology and communicate it to prospects
• Quick learner and self-starter with an entrepreneurial work ethic
• Results-oriented team player with a committed effort to exceed individual goals
• Track record in consistently exceeding individual sales goals
• Goal-oriented with strong selling skills
• Ability to handle in-coming inquiries and bring them to contract closure
• Demonstrates 1WorldSync Core Values in Action

Compensation

• $50,000 - $55,000 base salary. Candidates can expect salary offers that range from the minimum to the midpoint of the salary range. 1WorldSync provides full pay ranges so candidates can consider their growth potential.
• This is a commission eligible role.

Benefits

• Incredible health benefits (FSA and HSA options), with dental and vision coverage
• 401(k) plan with employer match
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave
• Short and long term disability and life insurance
• Additional optional benefits including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance

Additional Details

• This is a hybrid position that requires 3 days per week at our Chicago headquarters location, or Dayton, OH office location.
• This position requires up to 5% travel.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act (ADA)

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at humanresources@1worldsync.com.