Enterprise Customer Success Manager jobs in North Dakota

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Customer Success Manager
  • Pricefx
  • Munich, ND FULL_TIME
  • Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Danone, Avery Dennison, and Bosch.

    With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.

    Your mission?

    Your mission is to ensure that our customers achieve enduring success with our pricing solutions. Customer Success Managers play a crucial role in the company’s strategy & revenue stream planning. Help us to achieve eternal retention! The customer journey to successful adoption starts with our Success Manager.

    You will be in charge of...

    • develop and maintain strong relationships within the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion, and extension of Pricefx solutions
    • ensure customers achieve their desired outcome by using our product and have the best possible experience interacting with our company
    • monitor and drive usage and customer expansion
    • gain customer insights and offer solutions, recommendations and provide the navigation in the right direction to meet the customer’s objectives in their pricing strategy
    • assist customers with Platform administration (release upgrades, maintenances, etc.), adoption, and change management
    • guide customers with how to take advantage of new release functionality
    • provide excellence in customer advocacy, driving satisfaction, and a high likelihood to recommend our solution
    • lead quarterly business reviews (QBRs)
    • internal orchestration (solutions, engineering, operations, etc.). It requires people skills and cross-functional experience.
    • measure and report the customer success through case studies, customer KPI’s, Gartner and other interviews, plasma (marketing appetite is a plus)
    • as the primary contact for the customer at Pricefx, handle and resolve any commercial and technical escalations
    • negotiate contract renewals, extensions, and scope increases
    • collaborate with partners and other stakeholders to ensure an effective and value-adding strategy is identified for the client while minimizing risks
    • identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan
    • participate in technology product design to create the tools that your customers need
    • help customers to strategize on how to use the product better to get recognition and yield benefits for the organization

    What should you have to succeed?

    • fluent English (level B2 or higher) is a must
    • native or fluent German is a big plus
    • min. BS/BA degree
    • commercial aptitude
    • consultative and analytical skills
    • software, technical or pricing background preferably from hyper-growth, software-as-service (SaaS) environments
    • technical aptitude and ability to learn software programs (SaaS software database concepts, software configuration/development, networking concepts, etc.)
    • strong written and verbal communication skills
    • well-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
    • enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
    • project or customer management experience is a must
    • ability to work with minimal or no supervision with a customer service focus
    • ability to work in high-pressure situations and navigate in an ambiguous environment
    • willingness and ability to travel as necessary to company/customer locations
    • strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SFDC, or other CRM

    Position’s KPIs:

    • retention
    • adoption
    • expansion
    • case studies conducted & collected
    • referrals/references obtained

    This would make it easier…

    • IT and pricing knowledge
    • CPQ experience
    • SaaS experience

    Location

    • Germany - remote / home office
    • A valid visa for working in Germany

    What will you love about us?

    Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.

    We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.

    We’re proud also to offer some amazing benefits.

    • We will allow you to bring your own working equipment by providing monthly allowances (laptop, cell, home office) in the total amount of 400 EUR/month
    • 50 EUR tax free monthly benefit vouchers
    • Up to 60 EUR public transport tickets/passes reimbursement
    • A great work-life balance, where you can work full-time on a flexible schedule

    IN CASE YOU ARE INTERESTED, PLEASE MAKE SURE TO SEND US YOUR CV IN ENGLISH LANGUAGE. 

    By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates.

  • 20 Days Ago

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Manager, Customer Success
  • Humana
  • UNKNOWN, ND FULL_TIME
  • Become a part of our caring community and help us put health first The Manager, Customer Success is responsible for member retention through active engagement with high-risk members. The Manager, Cust...
  • 3 Days Ago

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Expression of Interest: Software Manager
  • Fingerprint For Success
  • Perth, ND FULL_TIME
  • We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot projec...
  • 24 Days Ago

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Expression of Interest: Business Development Manager
  • Fingerprint For Success
  • Perth, ND FULL_TIME
  • We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot projec...
  • Just Posted

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Senior Customer Success Manager (m/d/w)
  • Questel
  • Munich, ND FULL_TIME
  • Your next adventure awaits here! As part of our EMEA Customer Success Management Team, you are in charge of ensuring that our SaaS solutions are well implemented and well used by our customers by prov...
  • 22 Days Ago

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Customer Success Manager (m/d/w)
  • Questel
  • Munich, ND FULL_TIME
  • Your next adventure awaits here! As part of our EMEA Customer Success Management Team, you are in charge of ensuring that our SaaS solutions are well implemented and well used by our customers by prov...
  • 22 Days Ago

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Senior Enterprise Customer Success Manager
  • Maxwell
  • Denver, CO
  • WHO WE ARE... Maxwell was founded in 2015 by homebuyers who were shocked by the complexity and inefficiencies of the mor...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Vanilla Technologies Inc.
  • Salt Lake City, UT
  • About Us Vanilla is a fast-growing financial and legal technology company that is revolutionizing the way that people ap...
  • 3/28/2024 12:00:00 AM

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Enterprise Customer Success Manager
  • Aisera
  • Palo Alto, CA
  • Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business trans...
  • 3/27/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Austin, US
  • Miro Enterprise
  • Los Angeles, CA
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/27/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Los Angeles, CA
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Los Angeles, CA, San Francisco, CA, or Austin, TX
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

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Enterprise Customer Success Manager, Portuguese Speaking Customer Experience Los Angeles, CA, San Francisco, CA, or Austin, TX
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city. Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Customer Success Manager jobs
$68,857 to $100,708

Enterprise Customer Success Manager
Create scalable and reusable assets (sales tools, trial/pilot or deployment related) to further enable our business to scale customer volume and our customers to be increasingly self-sufficient, happy & successful.
May 03, 2023
Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs.
March 31, 2023
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
February 27, 2023
Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team.
January 22, 2023
Understand customer expectations and service agreement terms of each contracts and ensure the work is completed and delivered to the customer on or before the deadline.
January 16, 2023
Enterprise Customer Success Manager
Demonstrated ability to effectively communicate with various levels of an organization (day to day point of contact and executive sponsorship during QBRs).
March 26, 2023