Enterprise Customer Success Manager jobs in New Jersey

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Customer Success Manager – Enterprise Growth
  • Pearson
  • Hoboken, NJ FULL_TIME
  • Job Summary:

    The Customer Success Manager – Enterprise role is crucial for ensuring our customers achieve success with Pearson’s WFS products. Your main focus as a CSM will be ensuring that our largest customers achieve their goals and outcomes. You will do this by building strong relationships with customers and internal Pearson teams, working hand-in-hand with our implementation team to ensure a rock-solid customer handoff, and leveraging your knowledge about Pearson’s skills ecosystem to be a strategic partner for your customers.

    This is an individual contributor role.

    What You’ll Do:

    • Serve as a strategic partner to Pearson’s largest customers, building strong relationships, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.

    • Become an expert in Pearson’s skills ecosystem in order to consult and educate customers on best practices.

    • Leverage Catalyst (our Customer Success platform), to track customer activity, monitor health, automate daily and weekly tasks and communicate with customers.

    • Be a customer advocate by capturing feedback, understanding problems that need to be solved, and providing appropriate and timebound solutions.

    • Coordinate with the Implementation team to ensure a seamless transition from onboarding/implementation, to ongoing support.

    • Maintain and leverage Success & Growth Plans for customers.

    • Intimately understand our customer risk workflow and proactively take action to ensure a low at-risk customer count.

    • Coordinate with our Sales team to drive renewal and expansion efforts, actively working to increase our penetration into customer’s organizations.

    • Own and maintain customer satisfaction score.

    • Grow with amazing people who laugh a lot, own our mistakes, strive to better, are open to feedback, and help each other.

    What Will Set You Up for Success

    • Prior experience working in a Customer Success role

    • Prior experience supporting enterprise-level customers

    • Deep understanding of a successful customer success motion including:

    • The handoff between the Implementation team and CSM

    • Using data to guide decisions and drive customer health

    • Identifying customer goals and understanding how to help the customer achieve them

    • Ability to develop customers into champions and advocates

    • Ability to build strong relationships with internal teams

    • Actions needed to be taken to ensure a successful renewal

    • Excellent project management skills and able to effectively manage time & prioritize tasks.

    • Excellent written, interpersonal, and verbal communication skills with great attention to detail.

    • Flexible and willing to adapt processes, workflows, and customer management in an ever-changing environment.

    • Are coachable and receptive to feedback.

    Your Goals and KPIs:

    • 100% of customer goals and outcomes recorded

    • % Active Customer Engagement

    • Average Customer Health Score

    • % At-Risk Customers

    • % Journey Milestones

    • Customer Satisfaction

    • % Company Penetration

    • % Success Plan Progress

    • Account Collaboration & Management

    • Expansion %

    What to expect from Pearson

    Did you know Pearson is one of the 10 most innovative education companies of 2022?

    At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

    We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

    Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

    To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

    If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

    Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

    Job: SALES

    Organization: Workforce Skills

    Schedule: FULL_TIME

    Req ID: 15063

  • 11 Days Ago

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Account Services Manager, Customer Success/Enterprise - CT&M
  • Lee Hecht Harrison
  • Woodcliff Lake, NJ FULL_TIME
  • Description Position at LHH (Global) Account Services Manager, Customer Success - Career Transition & MobilityThe Account Services Manager role is customer facing and sits within the Customer Success ...
  • 1 Day Ago

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Customer Success Manager
  • GEP
  • Clark, NJ FULL_TIME
  • Company Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver ...
  • 21 Days Ago

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Customer Success Manager
  • Radware
  • Mahwah, NJ FULL_TIME
  • Customer Success Manager - (2400001T) Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible ...
  • Just Posted

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Principal Customer Success Manager
  • Own Company
  • Englewood, NJ FULL_TIME
  • Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and ...
  • Just Posted

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Principal Customer Success Manager
  • OwnBackup
  • Englewood, NJ FULL_TIME
  • Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and ...
  • 2 Months Ago

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Customer Experience Solutions - Enterprise Customer Success Manager, (Remote US/CAN)
  • EverCommerce
  • Oakland, CA
  • Enterprise Customer Success Manager, CES - REMOTE At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally trans...
  • 3/29/2024 12:00:00 AM

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Senior Enterprise Customer Success Manager
  • Maxwell
  • Denver, CO
  • WHO WE ARE... Maxwell was founded in 2015 by homebuyers who were shocked by the complexity and inefficiencies of the mor...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Vanilla Technologies Inc.
  • Salt Lake City, UT
  • About Us Vanilla is a fast-growing financial and legal technology company that is revolutionizing the way that people ap...
  • 3/28/2024 12:00:00 AM

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Enterprise Customer Success Manager
  • Aisera
  • Palo Alto, CA
  • Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business trans...
  • 3/27/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Austin, US
  • Miro Enterprise
  • Los Angeles, CA
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/27/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Los Angeles, CA
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

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Enterprise Customer Success Manager, Portuguese Speaking Customer Experience Los Angeles, CA, San Francisco, CA, or Austin, TX
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Los Angeles, CA, San Francisco, CA, or Austin, TX
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Customer Success Manager jobs
$78,946 to $115,465

Enterprise Customer Success Manager
Create scalable and reusable assets (sales tools, trial/pilot or deployment related) to further enable our business to scale customer volume and our customers to be increasingly self-sufficient, happy & successful.
May 03, 2023
Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs.
March 31, 2023
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
February 27, 2023
Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team.
January 22, 2023
Understand customer expectations and service agreement terms of each contracts and ensure the work is completed and delivered to the customer on or before the deadline.
January 16, 2023
Enterprise Customer Success Manager
Demonstrated ability to effectively communicate with various levels of an organization (day to day point of contact and executive sponsorship during QBRs).
March 26, 2023