Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team.
February 07, 2020
Meets with customers onsite up to 25% of the time to develop positive and beneficial business relationships.
February 05, 2020
Leads monthly and/or quarterly business reviews with Enterprise customers, reinforcing ROI and identifying innovative solutions to solve critical business problems.
February 03, 2020
Collaborate effectively with the sales and development teams to provide timely product feedback and to serve as the customer advocate to resolve any issues.
December 08, 2019
Create scalable and reusable assets (sales tools, trial/pilot or deployment related) to further enable our business to scale customer volume and our customers to be increasingly self-sufficient, happy & successful.
November 16, 2019
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
November 02, 2019
Understand customer expectations and service agreement terms of each contracts and ensure the work is completed and delivered to the customer on or before the deadline.
October 11, 2019
Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs.
September 20, 2019