Enterprise Customer Success Manager jobs in Renton, WA

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Enterprise Customer Success Manager
  • Chronus
  • Bellevue, WA FULL_TIME
  • About Us

    As the leader in mentoring software, Chronus is a fast-growing SaaS business that serves the who’s who of industry leaders around the world today, including large and medium enterprises, leading colleges and universities, and professional associations.  Blue-chip organizations take advantage of our award-winning software to drive compelling mentoring, coaching, and onboarding programs that propel employee engagement to develop their people faster and better.

    The Chronus team is a dynamic and innovative group focused on creating value for our clients while fostering a culture and experience where all of our employees may thrive.

    Our Mission

    To create equal access for all and spur innovation through the power of technology and human connection.

    Our Vision

    To establish a more equitable, innovative, and empathetic world where human interactions are driven by mutual respect, shared values, and a strong sense of belonging.

     

    Job Summary

    Chronus, the leader in the SaaS Mentoring Software market, is looking for a proven Enterprise CSM to manage a set of key accounts and drive the success of customers’ mentoring programs. This role will own customer success through product adoption, successful value realization, and predictable renewal rates for their book-of-business. The ideal candidate has the finely-honed communication skills to become a trusted advisor to executives and HR specialists alike, the business acumen to influence change in their customers’ organizations, as well as technical acumen to tie platform features to value. This is a career-defining opportunity to join us at a critical moment and have a significant impact.

     

    Responsibilities:

     

    ·        Create value by identifying the key factors for mentoring program success and optimizing the results of the mentoring programs

    ·        Take a proactive and consultative approach to help customers achieve their program goals and navigate internal barriers to adoption

    ·        Build and leverage strong customer relationships, leading to customer retention, revenue growth opportunities, and enthusiasm to evangelize Chronus

    ·        Stay abreast of L&D and HR industry trends to engage stakeholders as thought partners

    ·        Support and deliver meaningful Strategic Business and Program Reviews with key evangelical data points that drive effective strategy

    ·        Collaborate with the sales and implementation teams to build confidence in prospective buyers and ensure smooth transitions post-launch

    ·        Collaborate on developing resources and best practices that improve program outcomes

    ·        Provide your customers with technical and tactical direction on the Chronus platform and dig into usage to ensure they employ it effectively

    ·        Act as a customer advocate, capturing business needs and outcomes to push Chronus to better serve its customers

    ·        Willing to travel periodically

     

    Skills and Requirements:

    ·        Bachelor's degree in Business or a related field

    ·        5 years of relevant Customer Success experience (e.g. enterprise customer success management, enterprise consulting, enterprise program or project management)

    ·        Experience in the SaaS market building deep relationships with customers and stakeholders, with a strong preference for candidates with experience in the HR Enterprise market

    ·        You have a proven ability to exceed customer retention and growth revenue goals

    ·        Hungry to excel and succeed in a fast-paced scrappy start-up environment - you’re comfortable with ambiguity and thrive when given the opportunity to improve an organization’s developing systems and processes; after all, the only constant is change!

    ·        You aren't afraid to roll up your sleeves and get tactical with customers; you have the technical acumen to understand and apply our product to its many use cases

    ·        Effective at working with a diverse, global team and customer base at all levels of the organization

    ·        Team player, able to inspire others to action including peers or management and to build a rapport among those working on customer projects together

    ·        Strong professional written and verbal communication, as well as interpersonal skills. Fluent in English. Bonus if you’re multilingual.!

    ·        Strong general project management, organizational, and time management skills with a track record of delivering on deadlines

    ·        Competence with Microsoft Office programs, tools and/or the G Suite of applications (e.g., Gmail, Google Drive, etc.). Comfortable leveraging CRMs and CSPs, such as Salesforce, Zendesk, and Vitally 

    ·        Bonus points if you have experience supporting U.S. Government accounts (IL4)

    ·        Strongly aligned with Chronus’ values

     

    Rewards and Compensation

    ·     High-growth startup culture where you can make a real impact.

    ·    Self-managed, flexible PTO

    ·    Employer paid health benefits plan.
    ·    401K plan with 4% employer match
    ·     Employee stock option plan
    ·    
    78k to 90kannual base salary plus annual bonus based on company and individual performance.

  • 9 Days Ago

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Customer Success Manager, Enterprise
  • Skilljar
  • Seattle, WA FULL_TIME
  • Skilljar is seeking a Customer Success Manager, Enterprise, to join our growing CS team! The Customer Success team at Skilljar strives to create the best customer experience possible. We go above and ...
  • 1 Month Ago

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Manager, Enterprise Payment Success, B2B Payments
  • Amazon
  • Seattle, WA FULL_TIME
  • DESCRIPTIONAs the Manager, Commercial, Public Sector, & Strategic Accounts (CPS) Account Management, you will be directly responsible for end-to-end ownership of managed CPS customer accounts' payment...
  • 24 Days Ago

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Customer Success Manager, Advertising
  • CommerceIQ
  • Seattle, WA FULL_TIME
  • This role is remote and can be located anywhere in the United States. The Role: Fueled by our customer and business growth, we’re looking for Customer Success Managers to run and grow relationships wi...
  • 18 Days Ago

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Customer Success Manager
  • Outreach
  • Seattle, WA FULL_TIME
  • Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the who...
  • 20 Days Ago

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Customer Success Enablement Manager
  • Pushpay
  • Redmond, WA FULL_TIME
  • About the Role The Customer Success Enablement Manager plays a pivotal role in optimizing customer success outcomes. This role will work closely with Customer Success (CS) leadership, frontline employ...
  • 23 Days Ago

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0 Enterprise Customer Success Manager jobs found in Renton, WA area

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Customer Success Manager
  • Echelon Fitness Multimedia Llc
  • Seattle, WA
  • About Us: Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire ...
  • 3/28/2024 12:00:00 AM

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Manufacturing Customer Success Manager
  • Terra Staffing Group
  • Seattle, WA
  • Job Description If you're a seasoned Manufacturing Customer Success Manager with over 3 years of experience, specializin...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager PT
  • Michaels Stores
  • Tacoma, WA
  • Customer Experience Manager PT page is loaded **Customer Experience Manager PT** **Customer Experience Manager PT** loca...
  • 3/28/2024 12:00:00 AM

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HVAC Project Engineer
  • CareerPaths NW, LLC
  • Mercer Island, WA
  • Our client's company specializes in HVAC service system assessment, maintenance, repair, energy optimization, design bui...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager I
  • Rover
  • Seattle, WA
  • ???? **Privacy Notice** **Customer Experience Manager I** Spokane / Customer Experience / Full-time **Who we are:** conn...
  • 3/27/2024 12:00:00 AM

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Inventory Control Specialist
  • Floor & Decor Holdings, Inc.
  • Everett, WA
  • Pay Range $17.25 - $25.75 Purpose This position is responsible for the accuracy and integrity of the store's inventory. ...
  • 3/27/2024 12:00:00 AM

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Client Managing Partner - Healthcare & Pharma
  • Acxiom LLC
  • Seattle, WA
  • The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
  • 3/26/2024 12:00:00 AM

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Customer Success Manager
  • Oleria Security
  • Bellevue, WA
  • Are you an experienced Customer Success Manager looking to make a significant impact in the cybersecurity industry? Oler...
  • 3/25/2024 12:00:00 AM

Renton is a city in King County, Washington, and an inner-ring suburb of Seattle. Situated 11 miles (18 km) southeast of downtown Seattle, Renton straddles the southeast shore of Lake Washington, at the mouth of the Cedar River. After a long history as an important salmon fishing area for Native Americans, Renton was first settled by people of European descent in the 1860s, and its early economy was based on coal mining, clay production, and timber export. Today, Renton is best known as the final assembly point for the Boeing 737 family of commercial airplanes, but it is also home to a growin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Customer Success Manager jobs
$79,049 to $115,615
Renton, Washington area prices
were up 2.8% from a year ago

Enterprise Customer Success Manager
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