Enterprise Customer Success Manager jobs in Wisconsin

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Customer Success Manager, Enterprise
  • Skilljar
  • Madison, WI FULL_TIME
  • Skilljar is seeking a Customer Success Manager, Enterprise, to join our growing CS team! The Customer Success team at Skilljar strives to create the best customer experience possible. We go above and beyond to help our customers achieve their key business outcomes. In this role, you will use your exceptional customer success skills to cultivate positive relationships in order to ensure clients achieve their business goals.

    We’re looking for a motivated, self-starter who enjoys wearing multiple hats and thrives in a dynamic environment. This individual will be working directly with our enterprise and strategic accounts to enable them to successfully adopt Skilljar to achieve business goals. This is a phenomenal opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster!

    Responsibilities:

    • Proactively lead customer relationships throughout the entire customer lifecycle following launch hand-off.
    • Develop a deep understanding of each customer’s business goals, initiatives, and use cases to achieve their short and long term business goals based on their unique use cases. If the customer is not achieving their key objectives, you diagnose root causes and recommend corrective actions.
    • Lead Quarterly Business Reviews to strategize on upcoming initiatives, provide guidance on program strategy, and review training metrics that align with business value and impact.
    • Develop and lead strategic plans and analyzing business information to create sophisticated Success Plans for strategic accounts, develop and streamline operational Playbooks and processes, assist in the development of developing best-practice training for our CS team.
    • Identify appropriate stakeholders. Establish and own the executive relationship and drive connections with all key collaborators within an account.
    • Identify new expansion opportunities through customer engagements. Partner with a dedicated Account Manager to provide access to customer status and insight into expansion opportunities.
    • Collect customer product requests and contribute to agile prioritization through Skilljar’s product development process to ensure success.
    • Provide ongoing recommendations and serve as the voice of the customer to internal teams.
    • Log, monitor and report on the health/risk of each customer. Develop and complete risk mitigation plan for escalated accounts.
    • Partner with internal support team to ensure all customer-facing support and service issues are resolved.

    Requirements:

    • 8 years in a customer success or account management role, preferably in an enterprise SaaS environment.
    • Experience managing enterprise accounts.
    • Proven track record of interacting with and driving projects at C-level, VP, and Director client levels, collaborating with customers, and setting and managing expectations.
    • Highly organized with outstanding interpersonal skills.
    • Ability to communicate effectively via phone, web conference, and in writing.
    • Understanding of enterprise level information systems (ERP, CRM, etc)
    • Ability to thrive in a highly ambiguous environment. Startup experience is a major plus.
    • Bachelor’s degree in a related field or equivalent years of relevant experience required.
    • US work authorization and criminal background check are required.

    Don’t meet every requirement? At Skilljar, we are committed to building a team that embraces a variety of backgrounds, experiences, perspectives, and skills. We believe that the more inclusive we are, the better our work will be. Even if your previous experience doesn’t perfectly match with the job qualifications listed, we encourage you to apply.

    Skilljar Base Pay Philosophy:

    At Skilljar, we strive for salary range transparency in our hiring process. This is a major step towards not only complying with state and local regulations where required, but also to make sure Skilljar is putting pay equity and DEIB top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a new hire equity grant in the form of stock options, and a bonus. Below is the base salary for this role:

    Base Pay: $115,000

    Our Benefits:

    • Comprehensive Coverage: Skilljar pays 100% of our employee premiums for dental, vision, disability, and basic life insurance. We offer three medical plan options - one of which pays 100% of employee premiums.
    • Flexible Time Off: We believe in a healthy work/life balance and trust our employees to take the time off that they need to bring their A-game to work.
    • Paid Parental Leave: For our employees starting or growing their families, Skilljar offers paid parental leave for both birthing and non-birthing parents.
    • Benefits Package: Skilljar employees have access to a monthly technology reimbursement for remote work, a 401(k) savings plan, stock options, tax-advantaged accounts such as HSA and FSA, voluntary insurance, and access to an Employee Assistance Program.
    • Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. A few things you can anticipate: Quarterly Skillet Socials, lots of active Slack channels (including dedicated channels to a themed Thursday, giving kudos to one another, and sharing our remote-working experiences), opportunities to get to know other Skillets across departments, and more!

    The Company

    Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

    We are a team of bright, dedicated Skillets with startup drive and a passion for education. Founded in Seattle, Skilljar is now a fully distributed company that exclusively hires in Washington, Oregon, California, Arizona, Colorado, Utah, Idaho, Texas, Georgia, Florida, North Carolina, New York, Missouri and Virginia.

    Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

    Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.

  • 1 Month Ago

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Enterprise Client Success Manager
  • Forj
  • Milwaukee, WI OTHER
  • Client Success Manager Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our reimag...
  • 1 Month Ago

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Senior Customer Success Manager
  • Findhelp, A Public Benefit Corporation
  • Madison, WI FULL_TIME
  • We’re changing the way people connect to social care. At findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them o...
  • 22 Days Ago

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Manager of Customer Success
  • AccuLynx
  • Beloit, WI FULL_TIME
  • Company Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue gro...
  • 22 Days Ago

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Manager, Customer Success
  • Humana
  • UNKNOWN, WI FULL_TIME
  • Become a part of our caring community and help us put health first The Manager, Customer Success is responsible for member retention through active engagement with high-risk members. The Manager, Cust...
  • 3 Days Ago

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Customer Success Manager
  • Carepool
  • Appleton, WI FULL_TIME
  • Carepool is making Rideshare inclusive for everyone. Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growi...
  • 9 Days Ago

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Senior Enterprise Customer Success Manager
  • Maxwell
  • Denver, CO
  • WHO WE ARE... Maxwell was founded in 2015 by homebuyers who were shocked by the complexity and inefficiencies of the mor...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Vanilla Technologies Inc.
  • Salt Lake City, UT
  • About Us Vanilla is a fast-growing financial and legal technology company that is revolutionizing the way that people ap...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Enterprise Customer Success Manager
  • Aisera
  • Palo Alto, CA
  • Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business trans...
  • 3/27/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Austin, US
  • Miro Enterprise
  • Los Angeles, CA
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/27/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Los Angeles, CA
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Los Angeles, CA, San Francisco, CA, or Austin, TX
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

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Enterprise Customer Success Manager, Portuguese Speaking Customer Experience Los Angeles, CA, San Francisco, CA, or Austin, TX
  • Miro Enterprise
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/26/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Customer Success Manager jobs
$70,635 to $103,309

Enterprise Customer Success Manager
Create scalable and reusable assets (sales tools, trial/pilot or deployment related) to further enable our business to scale customer volume and our customers to be increasingly self-sufficient, happy & successful.
May 03, 2023
Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs.
March 31, 2023
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
February 27, 2023
Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team.
January 22, 2023
Understand customer expectations and service agreement terms of each contracts and ensure the work is completed and delivered to the customer on or before the deadline.
January 16, 2023
Enterprise Customer Success Manager
Demonstrated ability to effectively communicate with various levels of an organization (day to day point of contact and executive sponsorship during QBRs).
March 26, 2023