Enterprise Sales Manager jobs in State College, PA

New Enterprise Stone & Lime Co., Inc. (NESL) is seeking a motivated, hardworking, humble, self-starter to fill the role of Successor to a retiring Business Support Manager. This position offers a unique opportunity to step into a well-established role within the organization and build upon the legacy of the outgoing coworker. The candidate will work for a period of 12-18 months under the direction of the current Business Support Manager, with the intended opportunity to assume the role upon the incumbent’s retirement. The ideal candidate will possess a combination of skills, experience, and a willingness to learn in order to seamlessly transition into the position and continue driving success.

IT Business Support Manager Successor - What Will You Do?

Responsibilities during the Training and Transition Period:

• Knowledge Transfer: Work closely with the retiring coworker to understand the intricacies of the role, learn about key processes, and gain insights into best practices.
• Shadowing and Training: Shadow the retiring team member in day-to-day tasks, attend meetings, and participate in training sessions to acquire hands-on experience and deepen understanding.
• Documentation: Create detailed documentation of processes, procedures, and workflows to ensure a smooth transition and provide a reference for future operations.
• Client and Stakeholder Engagement: Develop relationships with clients, stakeholders, and team members to understand their needs, preferences, and expectations.  This will require travel/visits to sites throughout the enterprise to interact directly with stakeholders and observe their day-to-day operations.
• Cultural Acclimation: Learn The NESL Way. Understand how The NESL Way guides the way we work and interact, and plan for how to eventually incorporate The NESL Way in the role of Business Support Manager.
• Continued Learning: Stay up to date on industry trends, best practices, and emerging technologies to remain competitive and drive innovation in the role.

About the Business Support Manager Role:

Once fully transitioned to the Business Support Manager Role, the successful candidate will lead a small team of Business and Technical Analysts that provides technical consulting and support to NESL’s Materials and Construction business units. The Business Support Manager role generates value through three primary focus areas:

• Technology evangelist: A thought leader working in partnership with the IT PMO and key business users to select systems and technology to support their strategic business objectives. Additionally, this individual will communicate the business value of implementing new systems or updating the existing ones for the current workforce while preparing for a future workforce that is more technology enabled.
• Staff development: A manager that values the ongoing professional development of team members. This individual will have a love of learning and will coach the team to adopt and internalize best practices, continuous improvement, introspection, and personal growth.
• Business process analysis and improvement: This role requires someone with a strong process and consulting background. While the successful candidate will be expected to learn the subject matter and current systems in use by the business units they support, the greater need is for someone that can create a team of internal consultants. The focus of the Business Analyst (BA) component of the Business Support function is leading a process of discovery, analysis, definition, and implementation for projects to improve the operational capabilities of the company.
• Location and Schedule: This position is assigned to the NESL Corporate office located in New Enterprise, PA. The leader that fills this role will be expected to work in the office 3-4 days per week. Travel to other area offices and operations locations to learn and understand business processes or provide training and system go-live support, will be required from time to time.

Essential Functions:

Portfolio / Project Management

• Work with the business organization to create and maintain a portfolio of Information Technology (IT) projects prioritized in the corporate strategic roadmap.
• Represent the needs/priorities of the business organization in IT/technology discussions.
• Work as part of cross functional teams including business analysts, technical analysts, solutions architects, and business users to deliver projects in accordance with guidance from the IT PMO.
• Coordinate and communicate with internal and external resources throughout the lifecycle of a project to ensure business support for the effort (executives, business users/clients, system users, IT staff, and third-party vendors).
• Develop plans to implement and/or support new product/service releases and ensure they are managed according to NESL Policies and Procedures.
• Serve as the owner of third-party relationships for external vendors/partners.
• Resolve escalated customer and vendor issues.

Business Analysis / Quality Assurance

• Develop and demonstrate an understanding of customer and business needs.
• Perform business process modeling, process engineering.
• Perform cost-benefit, return on investment (ROI) and other types of analysis on roadmap projects to evaluate potential solutions and implementation methods.
• Create and maintain business and functional requirements.
• Produce wireframes and flow diagrams to describe user / system interactions.
• Construct iterative test strategies/plans/scripts to validate and verify project deliverables and system upgrades.
• Create end user documentation and deliver training as needed.
• Develop and maintain knowledge of industry trends and best practices.

Team Development

• Train, coach, and mentor Business Analysts to ensure they are effectively supporting their areas of responsibility.
• Prioritize and assign team tasking to ensure day-to-day operational support as well as project work is properly resourced.
• Ensure team members are cross trained to create a resilient, flexible team.
• Create professional development plans to grow technical and subject matter expertise within the team.
• Develop and maintain tools, processes, and standards to increase productivity and ensure quality.
• Instill corporate values in team members; maintain a high level of team morale.

Other

• Participate in budgeting process.
• Travel on a limited basis.
• Perform other related duties as assigned and required.

Requirements - Who Are We Looking For?

• MINIMUM REQUIRED:  Bachelor’s degree in Business, IT, or related field. Five (5) years’ experience delivering and supporting enterprise software applications.  Experience may be considered in lieu of degree.
• Demonstrated experience as a business analyst, quality assurance analyst, product manager, or similar.
• Demonstrated experience working as a member of a cross functional project team.
• Ability to perform business process modeling and derive models into business and functional system requirements.
• Knowledge of KPI development, process definition, process measurement, and process improvement.
• Experience with the Microsoft suite of office products: Word, Excel, PowerPoint, and Visio.
• Strong organizational and communications skills.
• Strong problem solving and critical thinking skills.
• Experience with relational databases and SQL is a plus.
• Demonstrated experience as a team leader or first line supervisor is a plus.
• Experience in Highway Construction and Construction Materials industries is a plus.
• Experience in JD Edwards, HCSS product suite, and Command Alkon product suite is a plus.

Why Apply? – IT @ NESL is unlike any other IT Organization

• Creativity and process improvements are encouraged - NESL’s IT strives to be cutting edge.
• IT Team members work on a variety of new and exciting technologies on a daily basis.
• Career Growth – We have proven advancement opportunities within our IT Team and other departments.
• We recently installed a state of the art data center at the Corporate Office in New Enterprise, PA.
• Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.
• Stable Industry and Company - Our materials are in high demand year over year.