ERP Analyst jobs in Allentown, PA

Position: ERP Support Analyst

Location: Hybrid, one day/week in Bethlehem, PA

Duration: 12 months

Job Description:

Analyst Support of ERP Applications. Work includes but not limited to:

• Tier 2 and 3 tickets
• Onboarding/offboarding of users
• Troubleshooting hardware issues,
• Working on projects for system upgrades
• Work with IT Teams and vendors to troubleshoot security/network issues

ERP JOB DUTIES AND RESPONSIBILITIES:

• Provide ongoing maintenance, support and development to assigned applications and implement new products.
• Troubleshoot, research, and solve technically challenging problems involving integrated systems.
• Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.
• Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.
• Provide education and training for application end user community keeping them informed of new release feature/functionality, changes/revisions that impact the operation.
• Create and route required operational and management reporting needs as required by management and regulatory agencies.
• Solid understanding of operational / clinical services and information / work flow of assigned areas.
• Ability to analyze, diagnose, support and implement process/operational change.
• Will interact and collaborate with all levels of healthcare personnel; IT Management, Clinicians, Consultants and Administrators.
• Active member of project team coordinating project tasks and utilizing project management skills for specific tasks.
• Strong process improvement and project management skills.
• Level 3 support for Application related issues.
• Function as part of a team.
• Strong Customer Service Orientation and ability to follow through on issue resolution.