ERP Programmer jobs in Columbus, GA

The ERP Support Specialist provides overall support related to Microsoft Dynamics NAV.

AREAS OF FOCUS:

• Provide NAV support to all stations via phone, email and remote access.
• Train Station and Office Managers on processes and new functionality.
• Develop process documentation.

ESSENTIAL RESPONSIBILITIES:

• Provide first level direct support to end users and station managers via email or phone.
• Analyze and troubleshoot day to day challenges, error codes and functionality issues.
• Serve as a NAV subject matter expert (SME) in regards to workflows, processes and best practices for logistics and procurement departments.
• Provide on-site and remote training to end users on new features and functionality.
• Create and update process documentation.
• Proactively addressing daily operational concerns in a fast-paced environment.
• Ensuring timely resolution and problem solving for all incoming support tickets or communication.
• Tracking all inquires and providing proactive feedback and recommendations to IT department and Bonnie leadership teams to stay ahead of any potential growing obstacles or road blocks to the software and/or production plans.
• Collaborating with internal departments as a cross functional team to maintain smooth system operations and a speedy resolution process.
• Establish and maintain a positive and professional relationship with managers and end users.
• Assit in annual system auditing, station year end inventory process and potential onsite NAV audits.
• Perform other duties as assigned by management or supervisor.

SKILLS/QUALIFICATIONS:

Minimum Education and Experience:  

• Bachelor’s degree in information systems or supply chain preferred

Licenses and/or Certificates: 

• Valid driver’s license

Knowledge, Skills, and Abilities:

• Ability to learn complex software
• Excellent communication skills and the ability to communicate technical concepts and information to non-technical end users verbally and in writing
• Strong computer skills and technical understanding of Microsoft Office Suite
• Strong problem solving skills
• Ability to effectively train end users on software functionality
• Process documentation experience preferred
• Microsoft Dynamics NAV, Supply chain and/or horticulture experience preferred

WORKING ENVIRONMENT:
Working Conditions:  Primarily within office but some travel may be required. Job requires regular 5 day work week all year, but will require some weekend remote availability during peak spring season.