Ethics and Mission Integration Director - Systems jobs in Tennessee

AiFi is rapidly expanding its autonomous store solution footprint and with it, our Deployments Team. We’re looking for Systems Integration Project Manager to help track and manage deployments of hardware to support our software solution.

This position is open to remotely based, work from home, candidates who will join a team managing projects around the world. Top candidates will have experience with Retail-focused Project Management either within a retail company or field services company deploying multi-unit retail technology solutions. 

AiFi’s SIPMs must be happy to roll up their sleeves, fully focused on the customer, diligently monitor timeframes and expenses, identify areas for process improvement, and work closely with internal team members, external integration partners, and retail end-using customers. 

AiFi’s SIPMs will gain knowledge of our technology and our customer’s goals. They will represent AiFi as a customer-facing resource for each project to build strong goal-driven relationships.  The SIPMs, likewise, work closely with our Project Engineers, Sales, Supply Chain, Product Development, Engineering, and Accounting teams to prepare, document, and coordinate hand offs of each project task throughout the deployment process.   

Responsibilities and Duties:

A Systems Integration Project Manager will be excited to work directly with our expanding customer portfolio and will support customers throughout the US and Europe during customers' normal business hours.  Time zone alignment is a plus - Eastern US and Europe.

The ideal candidate will: 

• Provide project management oversight, in partnership with a project engineer, upon transfer from Sales by interacting with customers, internal colleagues, and third party system integrators.

• Coordinate cross-functional group activities, track dependencies. 

• Drive project success through instrumental management of team-wide processes, project implementation, schedules, and budgets.

• Follow existing deployment processes, identify process improvements, document specific process/project requirements for customers, store types, local regulations. 

• Diligently maintain all records in a central repository for ease of reference during and after deployment.

• Review project plans, collect survey information, review quotes from 3rd parties systems integrators, set expectations for project timelines and budgets, coordinate hardware needs, track all milestones and hand offs of responsibilities throughout the project.

• Utilize strong influence and persuasion skills to reset expectations to project changes as needed - across all parties. 

• Coordinate communication between parties regarding installation and technical issue identification, resolution, and documentation during deployment process.

• Integrate all internal and external schedules with the overall project schedule to ensure client satisfaction and on time delivery.

• Successfully confirm customer acceptance of finished projects and transfer internal responsibilities for ongoing support, training, network monitoring, and customer success.

• Resolve all warranty issues, excess hardware returns, final invoice from supplies, and provide accurate data for customer billing.  

• Provide feedback on the performance of suppliers, integrators, and internal processes

• Coordinating post-deployment repair and maintenance activities as needed. 

Basic Qualifications:

• 5 yrs of hardware/software implementation experience.

• BA/BS degree or equivalent experience; Experience working in retail/retail integration.

• Strong ability to engage clients and team members in an effective and supportive manner.

• Proven ability to read/review basic construction floor and ceiling plans.

• Able to travel within the US or internationally periodically as training or customer needs require (All conditions for safe travel observed)

• Fluent in English  

• Insatiable desire to find answers and improve processes through detailed personal initiative

• Exceptional organizational skills.

• Ability to reason in “real time”.

• Advanced troubleshooting and problem-solving skills utilizing professional experience and available resources to arrive at practical solutions.

• Proficiency with software tools like Confluence, Jira, Team Gantt, Excel, Powerpoint, Word, and Slack used to divide complex projects into related sub-tasks, manage critical path tasks, and track resources, deadlines and milestones.

Preferred Qualifications:

• Project Management experience and/or certification.

• Managing third party system integration resources.

• Retail operations, IT, or store planning experience preferred.

• Working knowledge of networking, camera systems, in-store operational and SaaS systems, computer vision and/or AI applications.

• Hands on operational experience with solution design, process development, solutions and technology design.

• Retail innovation experience is a plus.

• Tracking international shipping logistics is a plus.

• Fluency in French, German, or Polish is a plus.

About AiFi:

AiFi is an AI technology company automating the world’s stores for retailers and brands of all sizes, from small footprint pop-up stores to supermarkets. With its Autonomous Store Platform OASIS, AiFi is creating delightful client shopping experiences with some of the most influential retail partners in the world including Carrefour, Albert Heijn, Żabka, Valora, and Loop. AiFi-powered stores are becoming destinations in cities like Amsterdam, Paris, the San FranciscoBay Area, and Shanghai.