Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.
Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.
Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.
As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!
We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Join the nation’s leader in second-look finance servicing as our Team Lead, Executive Response Team
The impact you’ll have at Concora Credit:
The Team Lead, Executive Response (Complaint) Team works directly with customer resolution specialists, consumers, bank partners, and leadership from other business areas on escalated cases to resolve complaints and identify potential trends effectively and efficiently. Complies with all applicable regulations, internal policies, and procedures. Achieves established service levels and quality metrics for all assigned work. Promotes a positive work environment in all interactions with team members, internal and external customers. Additionally, the Executive Response Team Lead may work non-escalated cases and tasks as business needs dictate.
As our Team Lead, Executive Response Team, you will:
These duties must be performed with or without reasonable accommodation.
We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.
Requirements:
Preferred Requirement:
What’s In It For You:
Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Concora Credit Is an equal opportunity employer (EEO).
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