Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Our Team is seeking ambitious positive individuals who are like-minded in their commitment to the cannabis plant, understand its history and therapeutic qualities and are passionate about providing exceptional service to patients seeking safe and reliable access.
At Bloc we aspire to build a Team that is excited about our customers, our company, and our products. Bloc Team Members:
• Are committed to being part of a Team that collaborates and communicates well
• Value honesty, integrity, and direct communication
• Proudly take accountability for and learn from their mistakes
• Are committed to learning something new every day
• Bring fun and a sense of humor to our dynamic and rapidly growing company!
Position Summary:
The Assistant Manager (AM) supports the DM in leading all departments within their assigned
dispensary to ensure delivery of an exceptional customer experience while maintaining a positive
team culture. This role is a crucial liaison between in-store staff and upper management. This
position also assists in overseeing customer service, cash and inventory management, medical and
security teams, and team member training and development.
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0 Executive Response Manager jobs found in Atlantic City, NJ area