Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
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Salary: $60,000-$70,000 plus commission
Who is RestorePro Reconstruction?
RestorePro Reconstruction was founded in 1986 and is one of the highest-rated and most trusted restoration companies in the Southeast. We are a FLEET Response partner company and specialize in emergency water removal, mold remediation, and fire damage repair for residential and commercial clients. Please visit us at www.trustrestorepro.com.
Why work at RestorePro?
Working at RestorePro Reconstruction is a unique opportunity to be a part of a company that has a passion for helping people often in one of the worst days of their life. We pride ourselves on our core values; Urgency, Customer First, Empathy, Integrity, & Personal Excellence. We reward our successful employees with opportunities for bonuses, 7 paid holidays, vacation time, and eligibility to enroll in a company healthcare plan and 401k with company matching.
RestorePro Reconstruction is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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