Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
The Response Technician reports directly to the Response Foreman, Response Manager, or District Response Manager, with additional oversight from the Regional Manager as well as the Operations Manager and is part of the Field Operations Team.
The role of the Response Technician is to assist in all functions related to field work relative to Emergency Response work.
Performance of the role of Response Technician is to support all positions of those above theResponse Technician, while learning about all aspects of the work of Lone Star Hazmat Response,LLC. Specific task for the Response Technician is as follows:
1 – Perform emergency response activities including, but not limited to chemical, fuel, and water spills, environmental and biological contamination, and facility or equipment decontamination
2 – Wear and properly use a variety of Levels A, B, C, or D personal protective equipment(PPE). This includes respirators, skin, face, hand, and foot protection in a multiple of combinations
3 – Works in various temperatures indoors and outdoors in all weather conditions: including extreme heat and cold while wearing various levels of PPE.
4 – Works in atmospheres and locations with the potential for exposure to various chemical, physical agents, or traffic, some of which may be hazardous, toxic, or corrosive.
5 – Assist in field sampling activities
6 – Can work extended hours (>8 Hrs) time periods, and if willing to work on-call 24 hours/ day, 7 days/week including weekend ends and holidays when scheduled to be on call.
Qualifications for Response Technician:
1 – High School Diploma or equivalent as allowed by management.
2 – 0-6 months industry related experience
3 – Valid Class “C” drivers license that pass approval by current company insurance provider
4 – Able to take and comply with directions and perform multiple task as requested by supervisor(s)
5 – Must be able to pass Hazwoper physical
Job Promotion or Pay Raise Considerations:
-Driver License Upgrade to Class A CDL License (and any endorsements will be considered as well)
-Equipment Operating Skills (such as skid steer, mini-excavator, backhoe or others)
-Zero driving violations for extended period of time (extended to mean 1 year at minimum)
-Zero disciplinary actions within company or with society law enforcement
-Firefighting or Emergency Medical training or equivalents
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
Schedule:
License/Certification:
Ability to Relocate:
Willingness to travel:
Work Location: In person
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