Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Project Manager
Crawford County Drug & Alcohol Executive Commission, Inc. is seeking a motivated Licensed Professional Counselor or Licensed Clinical Social Worker to assist with overseeing the development and implementation of new programs for the agency.
The primary responsibility of the Project Manager will be to work with administrative staff and our treatment manager to establish new policies and procedures as well as assisting in deciding the direction of these new programs.
Additionally, the Project Manager will be overseeing case management supervisors and work to help align and streamline agency services. The Project Manager will be responsible for assisting in staff development opportunities, preparing reports on new programs, and promoting & fostering a positive organizational culture.
Prospective candidates should have some supervisory experience, as well as a minimum of two years clinical experience, including one year working in substance use disorder treatment. Familiarity with ASAM guidelines is a plus.
Act 33, 34, and 114 Clearances required. We are an Equal Opportunity Employer.
· Full-time, Monday through Friday
· Health/Dental/Vision Insurance
· 403(b) Retirement Plan
· Mileage reimbursement
· 8 hours Vacation earned monthly
· 8 hours Sick Time earned monthly
· 16 hours Personal earned annually
· 12 Holidays per year plus employee’s birthday
Job Type: Full-time
Pay: $56,773.00 - $62,038.00 per year
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Ability to Relocate:
Work Location: In person
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