Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
We are an established manufacturing company listed on the NYSE with numerous plants across the country. Currently we are seeking candidates for the position of General Manager for our plant located between Lebanon and Hershey, PA.
Successful candidates should have a minimum of 5 years general/plant management experience. This position requires full P/L responsibility and will be evaluated on the plant growth of profits and sales. Demonstrated success in operational improvement through process and work flow strategies is sought.
We offer excellent benefits including vacation, holidays, complete insurance package and 401(k) with company match and immediate vesting.
Candidates should provide a resume inclusive or salary history when applying for position.
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