Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
POSITION PROFILE
Our client is an international importer, supplier, and distributor of chemicals and raw materials. They are an established player in the international commercial chemical markets, providing companies worldwide with raw materials and supply chain solutions sourced from around the world, primarily the Far East. They’ve been operating for over 40 years, with offices in four continents and consistent business in over 25 countries. They employ over 150 people around the world, with 9 global offices in 6 countries.
The Ocean Logistics Manager leads the implementation of Ocean freight strategies globally.
This individual adeptly identifies clear roles, responsibilities, performance requirements, and targets for the Team. S/he monitors performance through KPIs, resolves issues promptly and accurately, directs and drives high performance, objectives success, and service quality through well-defined metrics.
What’s in it for you:
Job Description:
Qualifications:
Clear All
0 Executive Response Manager jobs found in New Suffolk, NY area