Executive Response Manager jobs in New York

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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VP Regulatory Response Writer (QPR)- (Hybrid)
  • Hispanic Technology Executive Council
  • New York, NY FULL_TIME
  • Serves as a Regulatory Response and Oversight Regulatory Response Writer responsible for the promotion, support, monitoring and reporting related to Citis interactions with its regulators,.

    Responsibilities:

    • Participating in the execution of internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and deliver regulatory responses. In addition, engages with the product and function coverage teams, and other internal stakeholders to produce the responses.
    • Analyzing interactions with regulators, including but not limited to: coordinating and managing events related to examinations and continuous monitoring, including working with businesses and functions in negotiating scope and timing of reviews, monitoring requested data aggregation and coordinating and attending regulatory meetings with control functions and business unit personnel; and collaborating with Business Heads to provide guidance on regulatory matters and continually enhancing the framework to identify, assess, control, and monitor regulatory communication.
    • Providing regular updates to management (including preparing business personnel for meetings with regulators) regarding the matters being handled, including, but not limited to, collection, tracking and resolution of queries, review with the area under examination and the timely escalation and resolution of potential issues.
    • Communicating extensively (orally and in writing) and developing effective relationships with regulators.
    • Establishing and developing effective relationships within Citigroup senior management, front line, second line (including independent risk, finance, HR, and Legal), Internal Audit to obtain information / documentation to respond to regulatory requests proactively and on time with quality.
    • Analyzing, digesting and summarizing information/documentation responsive to regulatory requests.
    • Identifying mitigating facts and circumstances (as applicable) to respond to potential issues identified during the examination, pre-exam sessions and post exam sessions.
    • Monitoring the full lifecycle of identified regulatory issues ensuring that concerns are communicated, assigned responsibility, and tracked to resolution.
    • Maintaining the centralized repository where documents are stored and previous regulatory and supervisory findings, reports and similar documents.
    • Stewarding the drafting of the firms Response Letters/progress reports and coordinating involvement of relevant internal stakeholders such as Technology and Internal Audit on the development of regulatory responses.
    • Additional duties as assigned.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications:

    • Experience drafting management reports, regulatory reports, or regulatory responses, or experience in equivalent legal writing
    • Knowledge of Compliance rules, regulations, risks and typologies
    • Experience with or previous exposure to internal control functions and regulators within the region, and in particular banking regulators
    • Must be a self-starter, flexible, innovative and adaptive
    • Effective interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
    • Consistently demonstrates clear and concise written and verbal communication and interpersonal skills
    • Ability to both work collaboratively and independently; ability to navigate a complex organization
    • Advanced analytical skills
    • Ability to both work independently and collaborate with team members
    • Excellent project management and organizational skills and capability to handle multiple projects at one time
    • Proficient in MS Office applications (Excel, Word, PowerPoint)
    • Demonstrated knowledge in area of focus

    Education:

    Bachelors degree, J.D. preferred; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus

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    Job Family Group:

    Compliance and Control

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    Job Family:

    Regulatory Liaison & Exam Management

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    Time Type:

    Full time

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    Primary Location:

    New York New York United States

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    Primary Location Full Time Salary Range:

    $129,840.00 - $194,760.00


    In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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    Anticipated Posting Close Date:

    Apr 22, 2024

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    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the .

    View the Pay Transparency Posting

     

  • 5 Days Ago

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Direct Response Account Executive
  • TVOne
  • New York, NY FULL_TIME
  • SUMMARY: The Direct Response Account Executive is responsible for achieving advertising revenue targets through direct sales in assigned territories. RESPONSIBILITIES: Carry out the entire sales proce...
  • 15 Days Ago

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Executive Support IT Manager- SVP
  • Hispanic Technology Executive Council
  • New York, NY FULL_TIME
  • About Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governm...
  • 17 Days Ago

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Field Services Response Manager
  • Environmental Restoration, LLC
  • Binghamton, NY FULL_TIME
  • Environmental Restoration LLC is a provider of cost effective hazardous wastes material management and removal services. Our services include Emergency Response, Site Remediation, Environmental Constr...
  • 18 Days Ago

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Ukrainian Response Case Manager
  • Commonpoint Queens
  • Elmhurst, NY FULL_TIME
  • Commonpoint Queens seeks a Ukrainian Support Case Manager to provide resettlement, integration and other social inclusion services to Ukrainian Humanitarian Parolees (UHPs) through the Preferred Commu...
  • Just Posted

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Communications Manager, Strategic Response
  • Meta
  • New York, NY FULL_TIME
  • Meta is seeking a Communications Manager focused on rapid response communications. The position requires strong media relations skills and experience using social media platforms as a rapid response t...
  • 7 Days Ago

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President and Chief Executive Officer
  • Karacal Communications (for client)
  • RECRUITING ON BEHALF OF CLIENT - DO NOT CONTAC CLIENT DIRECTLY! SUMMARY SDMAC was founded in 2004 as a 501(c)(6) non-pro...
  • 4/22/2024 12:00:00 AM

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President and Chief Executive Officer
  • Korn Ferry Executive Search
  • Washington, DC
  • Position President and Chief Executive Officer Company National Association of ACOs (NAACOS) Location Washington, D.C. R...
  • 4/21/2024 12:00:00 AM

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President and Chief Executive Officer
  • State of North Dakota
  • Bismarck, ND
  • Bank of North Dakota (BND) is seeking its next President & Chief Executive Officer. BND is a state-owned, state-run fina...
  • 4/21/2024 12:00:00 AM

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Chief Executive Officer
  • Encompass Health
  • Edgewood, KY
  • The Chief Executive Officer is responsible for all day-to-day operations of the hospital. This position is accountable f...
  • 4/20/2024 12:00:00 AM

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Chief Executive Officer
  • Encompass Health
  • Toledo, OH
  • The Chief Executive Officer is responsible for all day-to-day operations of the hospital. This position is accountable f...
  • 4/20/2024 12:00:00 AM

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Chief Executive Officer
  • Encompass Health
  • Jonesboro, AR
  • The Chief Executive Officer is responsible for all day-to-day operations of the hospital. This position is accountable f...
  • 4/20/2024 12:00:00 AM

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President and Chief Executive Officer
  • TalentRise
  • Buffalo, NY
  • Fostering our tech ecosystem is a core economic development strategy for the WNY region and top-tier talent is the most ...
  • 4/19/2024 12:00:00 AM

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President & Chief Executive Officer
  • Korn Ferry Executive Search
  • Providence, RI
  • Overview: Position: President & Chief Executive Officer, Rhode Island Life Science Hub (RILSH) Location: Providence, Rho...
  • 4/19/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$90,042 to $145,617

Executive Response Manager in Medford, OR
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Executive Response Manager in Long Beach, CA
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Executive Response Manager in Saginaw, MI
The more swiftly, and accurately, the organization can determine what happened, and to what extent, the more swiftly the remediation can be conducted and the more intelligent the rest of the response including, if necessary, the public announcement.
December 29, 2019