Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
$1,000.00 Sign on Bonus
***Southside Behavioral Health has opened it's new Response and Recovery Center located in South Hill, VA. We are excited to bring on new staff to provide crisis services to the community in which we serve.*** Southside Behavioral Health provides individualized culturally competent care in our communities, by supporting wellness and quality of life in a recovery-oriented environment and professional manner. Covering the counties of Halifax, Mecklenburg and Brunswick, VA. Our behavioral health services are backed with community involvement and values.
SBH is seeking qualified Case Managers who are interested in becoming part of our Crisis Response Team which responds to mental health crises in SBH clinics or in the community. The Case Manager is responsible for Case Management functions to support crisis relief for individuals within SBH’s catchment area. Multiple Case Manager positions and multiple shifts are available. We offer great benefits!!!
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Qualifications
As an equal opportunity employer, women, minorities, people with disabilities and veterans are strongly encouraged to apply.
Job Type: Full-time
Pay: $44,082.00 - $64,982.00 per year
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Work Location: In person
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0 Executive Response Manager jobs found in Petersburg, VA area