Executive Response Manager jobs in Troy, NY
Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Recently Added Executive Response Manager jobs
Executive Meeting Manager
- KIMPTON HOTELS & RESTAURANTS
-
Manchester, VT
FULL_TIME
- We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. WHAT YOU'LL DO: The Executive Meetings Manager (EMM) is responsible for soliciting, booking and servicing smaller meetings events groups across all market segments as well as being the main point of contact for arranging group details for onsite events through coordinating BEOs and other servicing needs. This position will serve as one point of contact in the entire sales process from beginning until end to achieve sales objectives in guest rooms and banquets/catering. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Achieve quarterly and annual revenue goals to include meetings with 19 rooms or less on peak night (group) events (catering). * Execute exciting and memorable site inspections/ inventive and creative proposals. * Solicit Group Catering business via phone internet prospecting, networking events and outside sales calls to deliver new business and maintain existing business relationships. * Build and create action plans to achieve market segment budget revenue. * Prepare, construct, present creative customer proposals, and negotiate contracts. * Upon closing, coordinate and follow up with the other hotel departments to ensure delivery of superior guest service to achieve service score goals. * Build and create action plans to achieve market segment budget revenue * Coordinator meetings events with accuracy and detailed communication outlines for the client and hotel departments, providing the appropriate memos, Banquet Event Orders, Group Profiles and other communications as necessary * Ensures that all contracted groups are meeting are exceeding minimum food beverage revenues, monitoring for potential attrition. * Ensures that all contracted groups are meeting or exceeding minimum guest room revenues, monitoring for potential attrition. * Ensures that all contracted groups are meeting or exceeding minimum meeting room rental revenues. * Coordinates menu arrangements for clients that maximize the revenue potential for the hotel, while serving the needs of the client. * Upsell food beverage, guest room types and any ancillary revenue streams. * Obtains rooming lists, monitors cut-off dates, and obtains rooming lists by the due date and in accordance with sales contracts. * Provide logistics, create custom menus, outside vendor coordination to clients. * Maximizes the hotel's revenue potential by assessing/monitoring room rental fees, telephone charges, box delivery/storage gees, service fees and other revenue-generating factors in accordance to the sales contract with regard to hotel policies. * Maintains flexible hours to accommodate customer needs, due to the cyclical nature of the hospitality industry. SPECIFIC EXPERIENCE WE'RE SEEKING: * Self-starter with internal drive to excel in performance. * Possess good typing and computer literacy skill * Successfully demonstrated selling skills and competencies that are at a minimum above industry average and have been representing the Luxury or Boutique Hotel Segment. Skill sets and Competencies include but not limited to; contract negations, operating systems such as Opera, Delphi, and Concerto. * Flexible work schedule- must be able to host site inspections at any time during a 7 day a week period. * Comprehensive understanding of Delphi Sales systems. * Participate in trade shows, conventions, and promotional events within the hotel, industry, and customer organizations. * Bachelor's degree preferred. Our hotels and restaurants operate 365 days a year, and scheduling requirements may be based on business needs. QUALIFICATION REQUIREMENTS: To achieve success in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And/Or Experience - Prior relevant experience in hotel sales role and bachelor's degree. Language Skills - Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form. Regularly exercise independent judgment and discretion about matters of significance. Physical Demands - While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee will occasionally lift and/or move up to 35 pounds. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
- 26 Days Ago
Travel LPN (Licensed Practical Nurse) Troy, NY - ($35 an Hour With Housing Provided!)
- Executive Recruiting Network
-
Troy, NY
FULL_TIME
- Exciting Travel LPN Opportunity with Executive Recruiting Network- $35/Hour Housing Provided (Troy, NY) MUST HAVE NEW YORK LICENSE Executive Recruiting Network is seeking dedicated and compassionate L...
- Just Posted
Executive Director
- Comfort Food Community
-
Greenwich, NY
FULL_TIME
- Title: Executive Director Comfort Food Community (CFC) is a 501(c)(3) nonprofit organization addressing rural food insecurity in Washington, Warren and Saratoga Counties. We operate multiple programs ...
- Just Posted
Account Executive
- Aflac
-
Bennington, VT
FULL_TIME
- "There is a difference between HAVING to be somewhere & WANTING to be somewhere!" Schedule a time to visit our office and see what AFLAC has to offer.Customer service background? Looking for a NEW car...
- 1 Day Ago
Executive Assistant
- Commission On Economic Opportunity
-
Troy, NY
FULL_TIME
- Are you looking for an opportunity to make a daily difference in the community? Join our dedicated team and help support an agency that changes lives and improves our community! We are excited to be s...
- 1 Month Ago
Administrative/Executive Assistant
- HallKeen Management
-
Vermont, VT
FULL_TIME
- Leading global alternative investment asset manager is seeking a TTP administrator to support a real estate managing director and their team of 6. The hours are 8am-6pm and requires 5 days onsite. Res...
- 15 Days Ago
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0 Executive Response Manager jobs found in Troy, NY area
Executive Vice President of Marketing
- Prime Group Holdings, LLC
-
Saratoga Springs, NY
- Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alt...
- 4/25/2024 12:00:00 AM
Executive Vice President of Marketing
- Prime Group Holdings Llc
-
Saratoga Springs, NY
- Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alt...
- 4/25/2024 12:00:00 AM
Deputy Chief Information Officer / Assistant Vice President of Integrated Technologies
- Empire State University
-
Saratoga Springs, NY
- Job Description: SUNY Empire State University is currently seeking a Deputy Chief Information Officer / Assistant Vice P...
- 4/25/2024 12:00:00 AM
Senior Executive Director and Professor (Full or Advanced Associate Professor) - University at Alban
- University at Albany
-
Albany, NY
- Job Description The School of Criminal Justice is excited to announce the search for our next leader. We invite applicat...
- 4/24/2024 12:00:00 AM
Assistant Vice President for Enrollment Management and Marketing
- Empire State University
-
Saratoga Springs, NY
- Job Description: Empire State University is currently seeking an Assistant Vice President for Enrollment Management and ...
- 4/23/2024 12:00:00 AM
R241341 Aladdin Business, Client Engagement, Vice President
- BlackRock, Inc.
-
Hudson, NY
- About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global inves...
- 4/23/2024 12:00:00 AM
Director of Finance
- Mental Health Empowerment Project
-
Albany, NY
- Job Description Job Description Job description Position: Finance Director Reports to: Chief Executive Officer Located: ...
- 4/23/2024 12:00:00 AM
Laboratory Manager/Director
- H2 Talent
-
Menands, NY
- Our client, a cannabis testing lab, has a need for a Lab Manager/Director to join their team and oversee daily activitie...
- 4/22/2024 12:00:00 AM
About Troy, New York
Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is".
Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$85,650 to $138,514
Troy, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an Executive Response Manager do?
Executive Response Manager in Indianapolis, IN
Don’t overlook the executive summary in your RFP response.
November 28, 2019
Executive Response Manager in Tuscaloosa, AL
Executives, managers and other employees have made changes at work in response.
January 31, 2020
Executive Response Manager in San Diego, CA
The Executive Response Team Agent (ERT)will support the Team mission of enabling business by protecting critical assets and managing risk with a diverse, innovative, partner-oriented team for the ASNA client located in Redmond, WA.
January 04, 2020