Executive Response Specialist jobs in Bowling Green, KY

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Mobile Crisis Response Specialist - MetroSafe Deflection
  • Seven Counties
  • Louisville, KY FULL_TIME

  • Job Description:

    ESSENTIAL JOB FUNCTIONS
    • Provide mobile crisis intervention to adults in Louisville Metro.
    • Assess the situation, engage and develop rapport, and de-escalate.
    • De-escalate person in crisis and determine what you can do to help them today. Assessment may take place in person in the community, at the individual's residence, etc.
    • Develop a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis.
    • Facilitate follow-up interventions with the individual.
    • Determine appropriate level of care during the crisis and arrange referrals.
    • Work collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
    • Communicate pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible.
    • Complete and coordinate accurate, timely, and thorough documentation of all interventions transacted during the work shift.
    • Perform other duties as assigned, including responding to emergency coverage needs.
    • Facilitate a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation.
    • Attend and participate in staff and team meetings.
    • Utilize person centered and trauma informed approach to each interaction.
    EDUCATION

    High school diploma or GED

    EXPERIENCE

    Minimum one year's experience in human services with a Masters degree OR

    Minimum of two years' experience in human services with a Bachelor's degreein Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study, or

    Minimum 5 years experience in Human Services without a degree.

    PHYSICAL DEMANDS
    • Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds or requires significant periods of walking or standing.
    • Exposure to threat of bodily harm from clients or families.
    • Normal tasks may involve exposure to blood, bodily fluids, or tissue.
    • May involve 24-hour on-call responsibilities.
    • Ability to work a flexible schedule including evenings and weekends.
    • Valid driver's license required.

    Time Type:

    Full time

    We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many perks to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.

    • Health & Wellness
      • Medical Coverage
      • Dental Coverage
      • Vision Coverage
      • Flexible Spending Account
      • Health Savings Account
      • Short Term Disability
      • Long Term Disability - Company Paid
      • Wellness Programs - Company Paid
    • Financial Wellbeing
      • Competitive Compensation Packages
      • Life Insurance - Company Paid
      • Accidental Death & Dismemberment Insurance - Company Paid
      • 403b Retirement Plan with Company Funded Matching
      • Retirement and Financial Planning Services
      • Employee Discounts including Dell Computers, Verizon Wireless, Liberty Mutual, Costco, and Enterprise Rent-a-Car
      • Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
    • Career Development and Growth
      • At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
      • Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
      • Leadership Academy for our rising stars, supervisors, and leaders
      • Seven Counties Services and Center for Clinical Excellence teach provide staff with industry best practices and processes
    • Work Life Balance
      • Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (Paid Holidays)
      • Flexible Work Schedules to promote a Healthy Work Life Balance
      • Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being

    Seven Counties Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.

     

  • 17 Days Ago

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Mobile Crisis Response Specialist - Deflection MetroSafe Grant
  • Seven Counties
  • Louisville, KY FULL_TIME
  • Job Description:ESSENTIAL JOB FUNCTIONS Provide mobile crisis intervention to adults in Louisville Metro.Assess the situation, engage and develop rapport, and de-escalate.De-escalate person in crisis ...
  • 1 Month Ago

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Client executive
  • Hispanic Technology Executive Council
  • Louisville, KY FULL_TIME
  • Industry Client Executive (Manufacturing) Why WWT? At World Wide Technology, we work together to make a new world happen.Ourmost important work benefits our clients and partners as much as it does our...
  • Just Posted

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Senior Formulation Process Engineer
  • 10000683 - Engineering Specialist
  • Vernon, IN FULL_TIME
  • The AstraZeneca Mt. Vernon site was established in 1972 and is the flagship site delivering innovative, life changing oral solid medicines. At the site we formulate and pack OSD tablets and capsules f...
  • 15 Days Ago

1
Quality Control Scientist
  • 10001157 - Quality Control Laboratory Specialist
  • Vernon, IN FULL_TIME
  • The AstraZeneca Mt. Vernon site was established in 1972 and is the flagship site delivering innovative, life changing oral solid medicines. At the site we formulate and pack OSD tablets and capsules f...
  • 1 Month Ago

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Lead Crisis Response Advocate
  • Center For Women And Families Inc
  • Louisville, KY FULL_TIME
  • The Center for Women and Families – Lead Crisis Response Advocate Together, disrupting the cycle of intimate partner and sexual violence is our mission. Do you want to join us in making a difference i...
  • 15 Days Ago

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0 Executive Response Specialist jobs found in Bowling Green, KY area

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Support Specialist
  • The Adecco Group
  • Bowling Green, KY
  • Adecco is assisting a local client in recruiting for a. Customer Support Specialist to help process the new KY Drivers L...
  • 4/24/2024 12:00:00 AM

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Insurance Specialist
  • Bankers Life
  • Bowling Green, KY
  • Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to ...
  • 4/24/2024 12:00:00 AM

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Field Application Specialist - HammerHead
  • The Toro Company
  • Bowling Green, KY
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/23/2024 12:00:00 AM

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Remote - Recruitment Specialist
  • Life Balance Transition
  • Bowling Green, KY
  • "Don't fear failure. Fear being in the exact same place next year as you are today." Michael Hyatt Are you currently nav...
  • 4/23/2024 12:00:00 AM

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Delivery Specialist
  • RAC Brands
  • Bowling Green, KY
  • Job Description Rent A Center Ready to do your best work? Interested in a starting hourly rate up to $15? Why should I a...
  • 4/22/2024 12:00:00 AM

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Finance Specialist
  • Education & Training Resources Llc
  • Bowling Green, KY
  • Job Description Job Description SUMMARY OF POSITION FUNCTION:Performs a variety of accounting functions in accordance wi...
  • 4/22/2024 12:00:00 AM

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Insurance Specialist
  • Bankers Life
  • Bowling Green, KY
  • Bankers Life, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to g...
  • 4/21/2024 12:00:00 AM

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Retail Merchandising Specialist
  • BDS Connected Solutions, LLC.
  • Bowling Green, KY
  • At a Glance: $$$ Earn weekly pay at BDS! $$$ If you enjoy completing independent projects, are interested in collaborati...
  • 4/21/2024 12:00:00 AM

Bowling Green is a home rule-class city and the county seat of Warren County, Kentucky, United States. As of 2017, its population of 67,067 made it the third most-populous city in the state after Louisville and Lexington; its metropolitan area had an estimated population of 165,732; and the combined statistical area it shares with Glasgow has an estimated population of 218,870. Founded by pioneers in 1798, Bowling Green was the provisional capital of Confederate Kentucky during the American Civil War. The city was the subject of the 1967 Everly Brothers song "Bowling Green". In the 21st centur...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$45,357 to $59,943
Bowling Green, Kentucky area prices
were up 1.2% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020