Executive Response Specialist jobs in Garden Grove, CA

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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57 Executive Response Specialist jobs found in Garden Grove, CA area

Garden Grove is a city in northern Orange County, California, United States, located 34 miles (55 km) southeast of the city of Los Angeles in the Los Angeles metropolitan area. The population was 170,883 at the 2010 United States Census. State Route 22, also known as the Garden Grove Freeway, passes through the city in an east-west direction. The western portion of the city is known as West Garden Grove. According to the United States Census Bureau, the city has a total area of 46.5 km2 (18.0 sq mi) 0.10% of which is water. West Garden Grove is west of Beach Boulevard....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$50,094 to $66,212
Garden Grove, California area prices
were up 3.2% from a year ago

Executive Response Specialist in Spartanburg, SC
Assists in the identification, assessment and resolution of complex issues/problems.
August 15, 2019
Assists in the identification, assessment and resolution of complex issues/problems.
August 31, 2019
Maintains appropriate level of process knowledge in order to assist customers and avoid escalation.
November 30, 2019