Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.
Position Purpose
A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for developing and maintaining a queue of long-term reconstruction projects in AHAH’s countries of operation, conducting a formal project hand-over training to our program construction team, and contributing to the creation of a monitoring and evaluation protocol for our International Recovery operations.
Open to US residents only
Reporting Relationships
Reports to Program Development Manager
Roles reporting to position None
Approximate number of reports 0
Essential Functions
Position Requirements
Education Bachelor's degree in Building Science, Civil/ Structural Engineering/ Architecture or equivalent technical related field.
Related Experience 1 years experience working for All Hands and Hearts, or another disaster response organization. 1 years experience in building design, construction work planning, and creation of accurate BoQs and Materials Schedules.
Special Competencies/Certifications Knowledge of international humanitarian standards including Sphere and HAP. Good written and oral communication skills. Must be confident working with AutoCAD and Microsoft Project (or similar project management software) and with Google Suite, Microsoft Office, particularly Word and Excel. Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment.
Working Conditions and Physical Demands
Compensation & Benefits
All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.