Executive Response Specialist jobs in Hawaii

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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PROGRAM DEVELOPMENT SPECIALIST
  • All Hands and Hearts Smart Response, Inc.
  • Maui, HI FULL_TIME
  • Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome. 


    Position Purpose

    A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for developing and maintaining a queue of long-term reconstruction projects in AHAH’s  countries of operation, conducting a formal project hand-over training to our program construction team, and contributing to the creation of a monitoring and evaluation protocol for our International Recovery operations.


    Open to US residents only


    Reporting Relationships

    Reports to  Program Development Manager 

    Roles reporting to position  None

    Approximate number of reports  0



    Essential Functions

    • Help Program Development Manager identify and assess potential International Recovery project sites.
    • Provide needed data on building codes, common building designs, reported market costs, and potential project and base locations.
    • Help Program Development Manager create building designs and develop scope and work plan for projects, full Bills of Quantities, and labor cost summaries for potential new projects.
    • Contribute as needed to creation of Project Approval Summaries for all potential projects in construction queues.
    • Support a wider team to identify locations for bases for new programs.
    • Help Program Development Manager hand over project plan to the Program team and train the Project Manager and Construction Site Coordinators in the use of required tracking and data collection tools.
    • Contribute as needed to the creation of standard tools and systems required to plan, budget, and hand over International Recovery projects.
    • Assist in the creation of strategy, indicators, data collection tools, and data analysis processes for monitoring and evaluating effectiveness of the Program Development team.
    • Help Program Development Manager identify local partners and develop agreements to collaborate with: project implementation, fundraising, technical advice, in-country financial operations, and/or future M&E.
    • Share information and plan activities with Partnerships team and existing Program teams (if present in country) to identify local technical resources for advice and assistance, ensure good coordination with local partners, and smooth transition between Programs.
    • Ensure appropriate Risk Assessments are completed to identify threats and vulnerabilities.
    • Work with the Project Team to create a Security Plan detailing Standard Operating Procedures and appropriate Contingency Plans to mitigate identified risks and reduce or control the impact of an incident.
    • We have decided to relax the requirement for Covid-19 vaccination for on program staff.  While we still strongly recommend Covid-19 vaccination, along with other standard and travel immunizations as recommended by the CDC and WHO, Covid-19 vacation will no longer be required.
    • Perform other duties as assigned


    Position Requirements

    Education  Bachelor's degree in Building Science, Civil/ Structural Engineering/ Architecture or equivalent technical related field.

    Related Experience 1 years experience working for All Hands and Hearts, or another disaster response organization. 1 years experience in building design, construction work planning, and creation of accurate BoQs and Materials Schedules. 

    Special Competencies/Certifications Knowledge of international humanitarian standards including Sphere and HAP. Good written and oral communication skills. Must be confident working with AutoCAD and Microsoft Project (or similar project management software) and with Google Suite, Microsoft Office, particularly Word and Excel. Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment.


    Working Conditions and Physical Demands 

    • Constantly works in outdoor adverse weather conditions
    • Frequently operates computer
    • Frequently ascends/descends ladders and scaffolding
    • Must be able to remain in a stationary position 
    • Frequent travel
    • Living in communal environment
    • High stress situations


    Compensation & Benefits

    • Pay rate is $16.50-$17.50 USD/ hour, based on position, skills and experience
    • Room & board included
    • Monthly R&R breaks
    • Travel to and from program location
    • Medical, vision, and dental insurance plans (US Employees)
    • Flex Spending Account (US Employees)
    • 401K with safe harbor match for U.S. staff (US Employees)



    All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.


  • 3 Days Ago

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Oil Spill Response Technician
  • Marine Spill Response Corporation
  • Honolulu, HI FULL_TIME
  • Department: Responder Type: Full Time Min. Experience: Entry Level MSRC is offering an excellent opportunity for an Oil Spill Response Technician who is ready for a career with the leader in the oil s...
  • 1 Month Ago

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Gift Card Merchandiser (Supplemental Position) 2023-32047
  • Apollo Retail Specialist
  • Lihue, HI PART_TIME
  • As a merchandiser, you’ll take on project-based work to ensure products and displays are visually appealing to attract and engage shoppers, build strong relationships with store managers, ensure the r...
  • 7 Days Ago

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Gift Card Merchandiser (Supplemental Position) 2023-32047
  • Apollo Retail Specialist
  • Lihue, HI PART_TIME
  • As a merchandiser, you’ll take on project-based work to ensure products and displays are visually appealing to attract and engage shoppers, build strong relationships with store managers, ensure the r...
  • 7 Days Ago

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Assembly Technician (2023-33297)
  • Apollo Retail Specialist
  • Honolulu, HI PART_TIME
  • Can’t stand being stuck behind a desk? Like working solo? Good with your hands? We have the perfect job for you as a Service Technician! Go store to store and work independently to keep the furniture ...
  • 11 Days Ago

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Assembly Technician
  • Apollo Retail Specialist
  • Kona, HI PART_TIME
  • Can’t stand being stuck behind a desk? Like working solo? Good with your hands? We have the perfect job for you as a Service Technician! Go store to store and work independently to keep the furniture ...
  • 15 Days Ago

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Subject Matter Expert
  • Hamilton Enterprises, LLC
  • Washington, DC
  • Job Description Job Description Salary: Hamilton Enterprises, LLC, a CPA, Management and IT consulting firm, is seeking ...
  • 4/25/2024 12:00:00 AM

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GFEBS Subject Matter Expert
  • JS Solutions
  • Huntsville, AL
  • Job Description Job Description Salary: JS Solutions is seeking a GFEBS Subject Matter Expert to support one of our Army...
  • 4/25/2024 12:00:00 AM

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Subject Matter Expert
  • Vtg
  • Washington, DC
  • OverviewVTG is seeking aSubject Matter Expert(SME) to provide technical, program management, and analytical support to P...
  • 4/24/2024 12:00:00 AM

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Electrical Subject Matter Expert
  • Meta
  • Newton, GA
  • Meta is seeking a data center Electrical Subject Matter Expert (SME) to join our Data Center Facility Operations team. O...
  • 4/24/2024 12:00:00 AM

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IT Subject Matter Expert
  • Contact Government Services, LLC
  • Hollywood, FL
  • IT Subject Matter Expert Employment Type: Full Time, Experienced level Department: Information Technology As an IT Subje...
  • 4/22/2024 12:00:00 AM

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Electrical Subject Matter Expert
  • Meta
  • Kuna, ID
  • Meta is seeking a data center Electrical Subject Matter Expert (SME) to join our Data Center Facility Operations team. O...
  • 4/22/2024 12:00:00 AM

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Subject Matter Expert
  • THR Partners
  • Houston, TX
  • Job Description Job Description This person will be an experienced engineer with sound understanding of HVAC systems tes...
  • 4/21/2024 12:00:00 AM

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Acquisition Subject Matter Expert
  • Kepler Research Inc.
  • Woodbridge, VA
  • Acquisition and Program Management Subject Matter Expert supporting the Missile Defense Agency (MDA), Director of Acquis...
  • 4/21/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$52,200 to $68,988

Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019