Executive Response Specialist jobs in Madison, WI
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
Crime Response Specialist
- State of Wisconsin
-
Madison, WI
FULL_TIME
-
Introduction
It is the mission of the Wisconsin Department of Justice (DOJ) to protect the public and ensure that justice is done. To continue to meet this mission, the principles of equity, inclusion, and employee well-being have become a foundation for all work performed at DOJ, on behalf of Wisconsinites.
The DOJ is committed to developing and supporting a workforce and culture that is rich in diversity and innovation. It is the department’s goal to ensure that all DOJ employees are empowered to be authentic, claim belonging, and thrive. This is your opportunity to make and be the difference. Click here to learn more about DOJ.
In addition to working with a dynamic group of people, we offer amazing benefits , such as excellent health insurance, ample paid leave, flexible work schedules, and an employee assistance program that offers a variety of programs and resources to help promote wellness. Furthermore, employment within the state of Wisconsin provides job stability, work/life balance, and numerous intrinsic rewards from doing meaningful work.
The Wisconsin Department of Justice (DOJ), Division of Criminal Investigation (DCI), is looking for highly motivated and talented individuals to join our team. DOJ is currently recruiting for a Crime Response Specialist (Program and Policy Analyst-Advanced) to join the Special Operations Bureau. This position can be located at the Risser Justice Center in Madison or the Appleton Field Office. DCI positions are not eligible for remote work. This posting may be utilized to fill similar vacancies in the future in Appleton, Eau Claire, Madison, Milwaukee, or Wausau. Apply Today!
This position is eligible for bilingual opportunities and may require the ability to read, write and/or speak fluently in English and any one of the following languages: Spanish, Hmong, Tribal, and/or American Sign Language (ASL).
**Please note, to be considered for the Bilingual position and receive $1.00 per hour add-on pay, the selected candidate must be fluent in both English and one of the four languages listed above. We will verify fluency at the time of hire. **
The deadline to apply for this job announcement is Wednesday, April 10, 2024, at 11:59pm . For any questions, please contact Angie Rizner, Human Resources Specialist at rizneram@doj.state.wi.us or (608) 347-9393.
Position Summary
This position provides program planning, development, implementation, and analysis to DCI’s crime response program, which provides on-scene crisis intervention to various incidents such as officer involved critical incidents, fires/explosions, death investigations, missing children, and other significant events in support of DCI and other law enforcement agencies and criminal justice partners. This position also provides program planning, development, implementation, and analysis to DCI’s technology facilitated crime against children response program, which provides on-scene crisis intervention to child victims and their families throughout Wisconsin.
This position works closely with DCI personnel, criminal justice partners, ICAC program staff, ICAC affiliate agencies, local early crime response programs, and a multitude of others to enhance existing crime response program services, supportive resources, and referrals as soon as possible following an incident. This position will plan, evaluate, and make recommendations of available resources to support individuals and their families who have suffered technology-facilitated crime impacts, including assistance with removal of child sexual abuse material (CSAM) online and will make available crisis intervention services for individuals who have suffered traumatic crime impact. This position will also assist with the online safety awareness and outreach program to make Wisconsin residents aware of resources and support.
In addition, this position performs program support, research, and data analysis activities in support of crime response program services. This position must maintain a detailed understanding of law enforcement policies, operations, and government programs to be able to be prepared to offer recommendations; compile and prepare statistical reports and evaluate the ease of use of these programs for those individuals impacted by crime. This position is a subject matter expert in crime response program services and will consult with and advise DCI leadership on program-related issues ranging in scope from specific technical issues to broad public policy issues.
Salary Information
The Crime Response Specialist position is in pay schedule 07 and pay range 03. The starting pay will be between $35.00 and $43.46/hour. An add-on of up to $1.00/hour. may be available for candidates who are bilingual. Pay for current or former state employees will follow the provisions found in the State of Wisconsin Compensation Plan. A 12-month probationary period may be required.
Job Details
SPECIAL REQUIREMENTS:
This position works a varied schedule that may require night, weekend, and holiday hours. Work assignments require the ability to travel statewide including overnight stays, work during traditional off hours, and often requires response to assignments on short notice. This position is part of a compensated on-call rotation ensuring resources are available 24/7.
The Department of Justice does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.
An extensive background check, including fingerprints, drug screening and psychological will be completed on all DCI applicants prior to selection.
Qualifications
Please address the following in your resume and/or letter of qualifications:
Minimally qualified applicants must have education, training and/or experience in the following: Experience working with victims, crisis responses, and the impact of trauma. Experience working with governmental and community-based resources and providing referrals for services as needed (financial resources, legal assistance, safety, and security, etc.) Providing advocacy in the criminal justice system. Performing liaison work between various professionals within governmental and community-based agencies. Communicating policies, procedures, and processes to various audiences. Working well with a team or independently.
In addition to the minimum qualifications, a well-qualified applicant will also have a combination of the following: Formal education in psychology, sociology, social work, counseling, education, or related field. Specialized training and/or experience providing program information to vulnerable populations. Effective program planning, organization, and project management. Working calmly and efficiently in challenging circumstances. Direct crime victim service assistance within the criminal justice system. Serving in an on-call capacity.
How To Apply
Apply online! To apply, click on “Apply for Job” to start the application process. Once logged in, click “Apply for Job” and follow the steps outlined in the application process. You will be required to submit a letter of qualifications and resume.
Each time you apply for a job; you should update and tailor your resume and letter of qualifications. You should clearly describe your education, training, and experience related to the items listed in the “Qualifications” section of the job announcement. These qualifications should be addressed in your resume and expanded upon in your letter of qualifications. This will allow a fuller assessment regarding your qualifications and those required for the job in which you are applying.
Your resume should include the following: Your educational background including any course work that relates to the position in which you are applying. Your employment history, including experiences and/or duties and a summary of accomplishments and skills learned or used. Any training or experience, including volunteer work or internships, you have related specifically to the “Qualifications” section of the assessment. Spell out any acronyms and/or abbreviations the first time used.
Your letter of qualifications should include: Additional information regarding your past work experience, including volunteer work and internships, or coursework. Highlights of your most relevant skills and experiences as they related to the specific job in which you are applying. Specific examples that clearly demonstrates your level of expertise.
What not to include in your resume or letter of qualifications:
Your application materials should not include any information that is not job-related, such as race, color, religion, sex, national origin, age, creed, disability, or genetic information. Further, do not include any self-identifying information such as photos, social security numbers, political affiliation, citizen status or conviction records.
Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the process. References will be requested from top candidates once interviews have taken place.
NOTE: Current/former State employees interested in a permissive transfer, demotion or reinstatement consideration must also apply.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.
We appreciate the time and effort it takes to apply for positions. If any questions arise, please contact Angie Rizner, Human Resources Specialist, at rizneram@doj.state.wi.us or (608) 347-9393.
Deadline to Apply
The deadline to apply for this job announcement is Wednesday, April 10, 2024, at 11:59 PM . - 15 Days Ago
Cosmetic Merchandiser (2023-32435)
- Apollo Retail Specialist
-
Prairie, WI
PART_TIME
- Cosmetic Merchandiser $14-$15 (2023-32435) As a cosmetic merchandiser, you’ll take on project-based work to ensure cosmetic products, graphics, and displays are visually appealing to attract and engag...
- 20 Days Ago
Cosmetic Merchandiser $14-$15 (2023-32435)
- Apollo Retail Specialist
-
Prairie, WI
PART_TIME
- As a cosmetic merchandiser, you’ll take on project-based work to ensure cosmetic products, graphics, and displays are visually appealing to attract and engage shoppers, build strong relationships with...
- 7 Days Ago
Car Sales Executive Sales/Product Specialist
- Bachrodt Baraboo Motors
-
Baraboo, WI
FULL_TIME
- Looking for a Sales/ Product Specialist Team Member *Must have prior Experience* Our reason for going three generations strong, is the Bachrodt Family’s passion! The Passion to take care of its team m...
- 10 Days Ago
UW-Madison, School of Nursing Associate Dean for Faculty Affairs & Associate or Full Professor
- Academic Career & Executive Search
-
Madison, WI
FULL_TIME
- University of Wisconsin-Madison, School of Nursing Associate Dean for Faculty Affairs & Associate or Full Professor Academic Career & Executive Search is pleased to assist the University of Wisconsin-...
- 7 Days Ago
COVID Response Driver - Help aging adults w/healthcare appts!
- Carepool
-
Madison, WI
FULL_TIME
- Carepool is a rideshare platform for government programs. We're innovating how people with disabilities and the aging population get around. We create independence by the way of mobility! We're teamin...
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0 Executive Response Specialist jobs found in Madison, WI area
Lending Operations Specialist (General Ledger)
- Genpact
-
Madison, WI
- With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s bigg...
- 4/25/2024 12:00:00 AM
Virtual Assistance (VA) Expert
- Fud Inc.
-
Madison, WI
- We are looking for a Virtual Assistance (VA) Expert to conceptualize and create engaging content for our freelancer comm...
- 4/25/2024 12:00:00 AM
Payroll Specialist
- Canon USA & Affiliates
-
Madison, WI
- **Payroll Specialist - req1194** **OVERVIEW** The Payroll Specialist assists the finance department with day-to-day, mon...
- 4/25/2024 12:00:00 AM
Virtual Assistance (VA) Expert
- Fud, Inc.
-
Madison, WI
- We are looking for a Virtual Assistance (VA) Expert to conceptualize and create engaging content for our freelancer comm...
- 4/23/2024 12:00:00 AM
Apple Computing Specialist
- Best Buy
-
Madison, WI
- The Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for our customers while inspiri...
- 4/23/2024 12:00:00 AM
Marketing specialist
- Randstad Technologies
-
Madison, WI
- Job Summary:At Cella, we strive to deliver a memorable service experience with every touchpoint and have been recognized...
- 4/23/2024 12:00:00 AM
Research Specialist
- University Of Wisconsin
-
Madison, WI
- Job Summary:Are you ready to make notable impacts on basic and translational research performed at UW? BRMS is looking f...
- 4/23/2024 12:00:00 AM
Lead Regulatory Compliance Specialist
- Alliant Energy
-
Madison, WI
- **Bring YOUR energy to Alliant Energy!** At Alliant Energy, our purpose is to serve customers and build stronger communi...
- 4/21/2024 12:00:00 AM
About Madison, Wisconsin
Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others.
According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$49,203 to $65,027
Madison, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an Executive Response Specialist do?
Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020