Executive Response Specialist jobs in Nevada
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
Principal Emergency Response Specialist
- Mission Support and Test Services, LLC
-
Mercury, NV
FULL_TIME
-
Responsibilities:We are seeking a Principal Emergency Response Specialist to serve as an Operations Command Center (OCC) Duty Manager.
Key Responsibilities:- Strategic Thinking and Problem-Solving: Utilize advanced tactical thinking to navigate complex problems, deploying effective solutions with precision and agility.
- Analytical Decision-Making: Assess situations with a keen analytical eye, employing sound judgment to make informed decisions that prioritize safety and operational integrity.
- High-Pressure Performance: Excel in a high-stakes, team-oriented environment, managing multiple priorities with resilience. Demonstrate unparalleled composure and the ability to facilitate constructive dialogue with a diverse range of stakeholders, even under extreme pressure.
- Emergency Response Leadership: Serve as the frontline coordinator for emergency incidents at the NNSS, embodying the role of Operations Command Center (OCC) Duty Manager with exemplary leadership.
- Operational Emergency Assessment: Swiftly categorize and classify operational emergencies, initiating immediate protective measures and coordinating response efforts effectively.
- Critical Communication: Execute timely and accurate notifications internally and externally, maintaining a transparent and open communication channel with MSTS Senior Management, NNSA/NFO personnel, and other key stakeholders.
- Interagency Collaboration: Act as a pivotal liaison with federal, state, and local agencies, including the Department of Defense and municipal entities, to streamline response efforts and resource sharing.
- Emergency Management Planning: Contribute to the development and refinement of emergency management procedures, checklists, and instructional materials, ensuring they are current, comprehensive, and compliant with DOE standards.
- Emergency Operations Support: Engage actively in the Emergency Operations Center (EOC) operations, providing essential support during activations for emergencies and scheduled events. Assume critical roles within the EOC, contributing to effective response coordination.
- Drill and Exercise Leadership: Lead and coordinate drills and exercises, enhancing the preparedness and response capabilities of the OCC and broader emergency management team.
- Technology Proficiency: Operate and manage sophisticated communication and data processing technologies, including classified video conferencing, Emergency Communications Network equipment, and electronic notification systems, ensuring seamless information flow during critical incidents.
- Training and Development: Participate in the development, review, and endorsement of operational procedures and training materials.
- Flexibility and Adaptability: Adapt to a rotating shift schedule, demonstrating flexibility and dedication to ensuring continuous operational readiness and response capability.
- Additional Duties: Undertake additional responsibilities as directed by supervisory personnel, contributing to the overall effectiveness and efficiency of emergency management operations at the NNSS.
- Bachelor’s degree in related field or equivalent training and experience and at least 8 years of relevant experience.
- Bachelor’s degree in Emergency Management preferred.
- Two years of experience in emergency management, emergency response center operations, NNSS operations support, or equivalent training and experience.
- Must be able to cope with conflicting priorities, frequent interruptions, and multiple tasks during high stress operations.
- Demonstrated ability to identify problems, analyze them and recommend solutions with minimal guidance.
- Strong organizational and customer service skills.
- High level of written and verbal communication skills including the ability to interact professionally in-person and via remote technology. Strong interpersonal skills and the ability to effectively communicate in both oral and written forms to prepare accurate, concise, complete, and informative materials.
- Demonstrate leadership, command presence, strong interpersonal and communication skills.
- Ability to work in a rotating shift environment.
- Primary work location will be at the Nevada National Security Site (located 65 miles northwest of Las Vegas, Nevada).
- Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
- Must possess a valid driver license.
MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”
MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Annual salary range for this position is $97,451.09 - $148,612.91.
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity. - 10 Days Ago
Executive Director Specialist RN
- Gentiva Hospice
-
Reno, NV
FULL_TIME
- Our Company Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering ...
- 2 Months Ago
Client Services Executive-Las Vegas
- Hispanic Technology Executive Council
-
Las Vegas, NV
FULL_TIME
- Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT...
- 2 Months Ago
Flight Paramedic
- Global Medical Response
-
Reno, NV
FULL_TIME
- FLIGHT PARAMEDIC INCENTIVES Competitive starting wagesShift rotation is 4 days on/8 days offCompany paid crew housing while on shiftWe're hiring Flight Paramedics to provide direct patient care in acc...
- 15 Days Ago
Mine Clinical Educator
- Global Medical Response
-
Reno, NV
FULL_TIME
- Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us.With more than 38,000 ...
- 16 Days Ago
Paramedic
- Global Medical Response
-
Las Vegas, NV
FULL_TIME
- IMMEDIATELY HIRING! PARAMEDIC Opportunity Up To $12.5k sign-on bonus/relocation, Full Time Paramedic, one-year commitment Check out our careers site benefits page to learn more about our benefit optio...
- 18 Days Ago
Executive Response Specialist jobs at Popular Companies
Subject Matter Expert
- Vtg
-
Washington, DC
- OverviewVTG is seeking aSubject Matter Expert(SME) to provide technical, program management, and analytical support to P...
- 4/24/2024 12:00:00 AM
Electrical Subject Matter Expert
- Meta
-
Newton, GA
- Meta is seeking a data center Electrical Subject Matter Expert (SME) to join our Data Center Facility Operations team. O...
- 4/24/2024 12:00:00 AM
Acquisition Subject Matter Expert
- Kepler Research, Inc.
-
Woodbridge, VA
- Acquisition and Program Management Subject Matter Expert supporting the Missile Defense Agency (MDA), Director of Acquis...
- 4/23/2024 12:00:00 AM
IT Subject Matter Expert
- Contact Government Services, LLC
-
Hollywood, FL
- IT Subject Matter Expert Employment Type: Full Time, Experienced level Department: Information Technology As an IT Subje...
- 4/22/2024 12:00:00 AM
Electrical Subject Matter Expert
- Meta
-
Kuna, ID
- Meta is seeking a data center Electrical Subject Matter Expert (SME) to join our Data Center Facility Operations team. O...
- 4/22/2024 12:00:00 AM
Subject Matter Expert
- THR Partners
-
Houston, TX
- Job Description Job Description This person will be an experienced engineer with sound understanding of HVAC systems tes...
- 4/21/2024 12:00:00 AM
Polymer Specialist/Subject Matter Expert
- Generis Tek, Inc.
-
Minneapolis, MN
- Please Contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Rohan Salve at emai...
- 4/21/2024 12:00:00 AM
Acquisition Subject Matter Expert
- Kepler Research Inc.
-
Woodbridge, VA
- Acquisition and Program Management Subject Matter Expert supporting the Missile Defense Agency (MDA), Director of Acquis...
- 4/21/2024 12:00:00 AM
About Nevada
Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin.
Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$50,152 to $66,281
Most Popular Cities in Nevada for Executive Response Specialist Jobs
What does an Executive Response Specialist do?
Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019