Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We’re hiring a Law Enforcement Response Specialist for important work touching a broad range of issues, including child protection, trafficking, and online threats. If you’re looking to collaborate with a team of smart, supportive, and creative people doing work that really matters, IPS is the right place.
Our Law Enforcement Response Specialists review and respond to confidential legal requests for electronic customer records in compliance with the legal/policy requirements. They initiate and respond to international and domestic law enforcement inquiries and answer questions regarding report results. The LER team provides client coverage from 7 AM-7 PM, Monday-Friday, so the ability to work shifts in that range is imperative.
What the day looks like:
What you’ll bring to the team:
Eligible candidates must be prepared to work shifts between 7 AM – 7 PM Monday-Friday. Preference will be given to Pennsylvania residents. We hire remote employees from the following states in which we are licensed: PA, NY, OH, OR, WA.
We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.
Starting base salary is $35,360. IP Services offers a casual work environment with paid health care, vision, dental and life insurance for individuals. We also offer long & short-term disability coverage, 401k, profit-sharing, and bonuses, as well as paid vacation, sick time, and holidays.