Executive Response Specialist jobs in Salem, OR

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Executive Sales Specialist - WA or OR
  • Pearson
  • Salem, OR FULL_TIME
  • Executive Sales Specialist

    Join Us in Transforming Education!

    We believe that diversity and inclusion are fundamental to making our workplace more innovative and vibrant. People are at the heart of what we do, and we are unwavering in our commitment to providing a sustainable environment and workplace where talent can learn, grow, and thrive.

    Position Overview:

    The learner is at the center of everything we do. Your role will involve crafting innovative sales solutions to address the challenges faced by institutions, instructors, and students today, all while contributing to and promoting Pearson's inclusive culture.

    We're seeking individuals with a proven track record of success and the ability to consistently meet and exceed goals. An enthusiastic interest in digital media and its applications in learning is essential. This is a hybrid role, combining in-house sales work with fieldwork, which may require occasional travel.

    Colorado, California, Washington State, New York State and NYC-based and Remote Roles, SIP (Sales Incentive Plan) eligible:

    Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

    Minimum full-time salary range is between $85,000 - $90,000.

    This position is eligible to participate in a sales incentive plan, and information on benefits offered is here.

    Responsibilities:

    • Meet or exceed weekly/ monthly/ seasonal sales quotas based on selling course-based solutions to decision-makers that result in competitive bookings

    • Develop a strong pipeline of competitive opportunities using data and marketing intelligence

    • Open, move, and close win opportunities through the pipeline through a blend of physical site visits and virtual selling

    • Work collaboratively with local partners to develop and drive a strong, unique pipeline each season

    • Employ effective selling techniques, including pre-call planning, a compelling opening, and productive questioning strategies that lead to successful closes that are documented through rigorous pipeline management

    • Maintain expert knowledge of Pearson technologies and offers , using promotional materials and tools to maximize outreach and optimize customer interactions that yield results

    • Exhibit strong questioning and presentation skills that successfully move opportunities through the pipeline

    • Demonstrate teamwork by sharing best practices and collaborating with cross-functional teams in an inclusive and diverse environment

    • Cultivate positive, productive relationships with external customers and internal partners and colleagues

    Qualifications:

    • Minimum of 3 years successful sales experience driving and managing a pipeline, ideally focused on new share gain

    • High achievement and a proven track record of excelling in a fast-paced work environment

    • High aptitude for seeking and closing new customers, including investigating, creating, and fulfilling customer needs

    • Technological and data analytics proficiency, including experience with productivity and efficiency software tools and business systems like virtual presentation/ meeting platforms, SalesForce,Tableau

    • Exceptional verbal and written communication skills

    If you're passionate about education, possess a competitive spirit, and have a strong desire for achievement, you may discover that a career in College Publishing is the perfect fit for you. If you're interested in changing the way the world learns, we'd love to meet you.

    #LI-RS1

    What to expect from Pearson

    Did you know Pearson is one of the 10 most innovative education companies of 2022?

    At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

    We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

    Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

    To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

    If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

    Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

    Job: SALES

    Organization: Higher Education

    Schedule: FULL_TIME

    Req ID: 14998

  • 1 Month Ago

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Executive Director Specialist Non RN
  • Gentiva Hospice
  • Salem, OR FULL_TIME
  • Our Company Gentiva Hospice is member of the Gentiva family - an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spirit...
  • 10 Days Ago

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On-Site Security Officer - (Req #1607)
  • First Response Security
  • Salem, OR FULL_TIME
  • Position: Onsite Security Officer Our Office: 4970 SW Griffith Dr, Beaverton, OR 97005 (all onboarding will be done at the office, the job site is located in Salem, OR) Job Site: The client has two si...
  • 5 Days Ago

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Emergency Preparedness and Response Coordinator
  • Lincoln County
  • Lincoln, OR FULL_TIME
  • Your job in the department is to . . . Plan, organize, and administer Public Health (PH) and Health and Human Services (HHS) Emergency Preparedness activities, including pre-emergency planning, emerge...
  • 21 Days Ago

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Crisis Clinician 2 - Community Response Team
  • Marion County
  • Salem, OR FULL_TIME
  • This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-22, you do not need to reapply. New applicants are...
  • 10 Days Ago

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Addiction Recovery Mentor - Community Response Team
  • Marion County
  • Salem, OR FULL_TIME
  • This recruitment has been reopened for additional applicants. If you have already applied for recruitment #536-2024-4, you do not need to reapply.This position will respond with a Qualified Mental Hea...
  • 2 Days Ago

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0 Executive Response Specialist jobs found in Salem, OR area

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Sales Expert
  • Expert Power Wash
  • Oregon City, OR
  • Job Description Job Description Job description What's a Sales Expert? The Sales Expert position is one of the most impo...
  • 4/16/2024 12:00:00 AM

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Field Application Specialist - HammerHead
  • The Toro Company
  • Salem, OR
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/15/2024 12:00:00 AM

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Service Level Agreement /SLA Expert Architect - Location Negotiable
  • Accenture
  • Salem, OR
  • We Are Accenture is a leading global professional services company that helps the worlds leading businesses, governments...
  • 4/15/2024 12:00:00 AM

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Field Application Specialist - HammerHead
  • The Toro Company
  • Albany, OR
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/15/2024 12:00:00 AM

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Field Application Specialist - HammerHead
  • The Toro Company
  • Corvallis, OR
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/15/2024 12:00:00 AM

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Field Application Specialist - HammerHead
  • The Toro Company
  • Hillsboro, OR
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/15/2024 12:00:00 AM

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Expert / Master Level Diesel Technician / Mechanic - Albany, OR
  • Western Star Northwest
  • Albany, OR
  • Overview: Up to $5,000 signing bonus available for those with 3+ diesel industry experience. Contact us for details! Bui...
  • 4/14/2024 12:00:00 AM

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Darkroom Specialist
  • Selmet
  • Albany, OR
  • Darkroom Specialist - Aerospace Components - Day Shift If you would love to be part of a company that is poised for subs...
  • 4/12/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$50,152 to $66,281
Salem, Oregon area prices
were up 3.9% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020