Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics!
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us.
PILOT INCENTIVES
Depending on current specific base needs, new hire line pilots could be eligible to receive:
JOB SUMMARY
Ensures all operations involving Company aircraft are in compliance with Federal Aviation Regulations, Air Evac EMS Operations Manual, and all state and municipal regulations.
QUALIFICATIONS
Experience:
2000 hours total flight time
1500 hours helicopter time
1000 hours helicopter pilot in command
500 hours turbine
100 hours night unaided, or 50 hours unaided with 100 hours aided
Previous HAA experience or equivalent - preferred
Education and Credentials:
Rotorcraft-Helicopter Commercial Certificate
Rotorcraft-Helicopter Instrument Rating
High school diploma or equivalent
Other:
230-pound weight limit dressed in flight suit and boots
Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: https://www.globalmedicalresponse.com/docs/site/non-discrimination