Role Overview
As an Inbound Sales Account Executive, you will play a pivotal role in driving revenue growth by converting inbound leads into satisfied customers. Your primary focus will be on qualifying leads, understanding customer needs, and effectively communicating the value proposition of our products or services. You will leverage your sales expertise to build strong relationships with prospects, navigate complex sales cycles, and ultimately close deals to achieve individual and team sales targets.
Key Stakeholders
Duties and Responsibilities
Lead Qualification and Management
Respond promptly to inbound leads via email, phone, or chat, and qualify them based on predefined criteria.
Conduct thorough needs assessments to understand prospect requirements, pain points, and buying motivations.
Prioritize and manage inbound leads efficiently using CRM tools to ensure timely follow-up and engagement.
Solution Selling and Value Proposition
Articulate the features, benefits, and value proposition of our products or services to prospects in a clear and compelling manner.
Customize sales presentations and demonstrations to address specific customer needs and showcase the unique advantages of our offerings.
Proactively address objections, overcome barriers to sale, and effectively position our solutions as the optimal choice for the prospect.
Relationship Building and Consultative Selling
Build strong rapport and trust with prospects through active listening, empathy, and personalized engagement.
Serve as a trusted advisor to prospects, providing insights, recommendations, and solutions tailored to their business objectives and challenges.
Maintain ongoing communication and follow-up with leads to nurture relationships, address concerns, and guide them through the sales process.
Pipeline Management and Forecasting
Manage a robust pipeline of inbound leads, tracking progress, and updating CRM records with accurate and up-to-date information.
Forecast sales opportunities accurately based on lead qualification, prospect engagement, and deal progression stages.
Collaborate with sales management to provide regular updates, insights, and forecasts to inform sales strategy and resource allocation decisions.
Collaboration and Cross-functional Alignment
Collaborate closely with marketing, sales development, and customer success teams to ensure alignment across the customer lifecycle and deliver a seamless customer experience.
Provide feedback and insights to marketing teams on lead quality, messaging effectiveness, and campaign performance to optimize inbound lead generation efforts.
Partner with customer success teams to facilitate smooth handoffs and ensure successful onboarding and implementation for new customers.
Skills
Possesses strong prospecting, qualifying, negotiating, and closing skills.
Excellent communication, presentation, and negotiation skills, with the ability to effectively engage and influence key stakeholders at all levels.
Self-motivated, highly organized, and detail-oriented, with a strong sense of ownership and accountability.
Strong analytical prowess and problem-solving abilities, enabling the identification of trends and opportunities within account management.
Competencies
A passion for customers and a laser focus on providing customer value
Results-oriented mindset with a passion for exceeding sales targets and delivering exceptional customer experiences.
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.
Proficiency in utilizing data analytics tools and CRM systems to extract valuable insights and inform strategic decisions.
Detail-oriented with a keen focus on accuracy, ensuring precision in account management processes and data interpretation.
Strong understanding of sales methodologies, customer relationship management principles, and solution-selling techniques.
Relevant Experience Required
Minimum 4-5 years of quota-driven direct sales experience in a full-cycle closing role, preferably in selling a marketplace product / service
Experience closing multiple deals per quarter, with an average ACV of $35K
Proven track record of success in inbound sales, account management, or related sales roles, preferably in a B2B or technology-driven environment.
Demonstrated experience in sales analysis, data analytics, or similar capacities, illustrating a track record of success in optimizing revenue and client acquisition.
Bonus: Experience selling to mid-market & enterprise segments
Bonus: Experience selling to potentially new verticals
Educational and Certification Requirement
Bachelor's degree in Business Administration, Marketing, Sales, or a related field; relevant experience may be considered in lieu of a degree.
Relevant certifications such as Certified Sales Professional (CSP) or Account Management Certification can be advantageous but are not mandatory.
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