Field Service Coordinator jobs in Albany, NY

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The Field Service Supervisor Coordinator is responsible for all aspects of service operations including providing support to Branch Field Service Supervisors (FSS) along with Service Business Leaders (SBL)’s in the assigned HBS Profit Centers.

KEY RESPONSIBILITIES

Contract Management

• Ensure contracts have current Asset Lists
• Coordinate with Branch FSS’s to ensure Contract Renewals are reviewed within 60 days of the termination date
• Monitor the Global Contract Renewal site to ensure all approvals have been received and contracts are sent to the customer’s thirty days in advance of the termination date
• Monitor and Reduce incidents of Contract being placed on Billing Block due to inconsistencies with the scope, timeliness of submitting renewal proposal to the customers
• Follow up with customer’s regarding Purchase Authorization (PO’s) for Renewal Contracts
• Coordinate with FSS’s to determine if a contract will be renewed or revised. Ensure Branch FSS completes the appropriate Global Contracts information
• Follow up with Approver’s to ensure timely approval of contracts

Financial Metrics

• Monitor, Report, Coordination and Participation in the organization and resolution of:
  • Billing Block
  • Cash Collections
  • Working Capital
  • Monitor Invoicing and Work Order Completion
• Reviews all customer billings to ensure accuracy
• Tracks and maintains records of warranty work
• Monitor and collaborate with off-shore Collections and Invoicing Teams to ensure timely performance and quality workmanship is delivered to the assigned Profit Centers

Operations

• Ensures all safety requirements are met
• Ensures all DOT requirements are adhered to
• Coordinate with Branch FSS’s to ensure accurate records of all field service calls are maintained
• Maintains organization and maintenance of field service vehicles and equipment
• Performing local branch functions including (but not limited to) maintaining regulator files, organization of documents, customer inquiries, and research for FSS’s and SBL
• Prepare reports, presentations, data, and maintain files/records/correspondence for meetings

SMS

• Achieve Service Management Systems Power User Status
• Collaborate with Branch FSS’s to ensure time completion of Work Orders and SA’s
• Develop Standard Reports in SMS that will be used to manage the business
• Coordinate and/or perform SMS Reconciliation and Updates for new contracts, customers, and employees

Procurement

• Support SBL and FSS with ordering of PPE and General Supplies as necessary
• Responsible for reoccurring purchases of Goods and Services such as Parking Passes, EZ Pass, remote storage facilities, etc.
• Receives inbound requests for additional material from field and determines proper course of action with purchasing.
• Follow up on parts orders for timely delivery.