Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
DWF/WFH Not Eligible
GCI's Technician I, Field Service is responsible for representing the company’s service and philosophy, providing telecommunications installation and servicing of Video, high speed Data and Voice product lines within customers residence and business properties in an efficient and professional manner.
This Technician role is eligible for a $2,500 Hiring Bonus for new hires!
Essential Duties at All Levels in the Position:
Additional Job Requirements : This is an entry level position within the telecommunications field service industry that will support and learn from the company’s certifications education and senior technicians basic understanding for installation, modifications, and test procedures used to install, disconnect, repair video, data and voice services within customer’s residential and/or business properties. Works under close supervision and work is reviewed by senior staff.
Knowledge, Skills and Abilities :
Minimum Qualifications:
Certifications: Industry specific certifications are highly valued.
Upon hire many be required to complete: Company on-line Installer, Pole Climbing, AK DOT Bucket Truck and AK DOT approved Flagger Certification.
Because GCI is a federal contractor subject to Executive Order 14042, GCI employees may be required in the future to be fully vaccinated* against COVID-19 as a condition of employment. If this occurs , GCI will consider requests for accommodation if an individual’s medical condition, disability, or sincerely held religious belief prohibits receipt of the COVID-19 vaccine.
Physical Requirements :
Working Conditions : Subject to adverse weather and driving conditions. Work involves heights up to 40 feet on poles, ladders, and buckets. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets.
Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.
Driving Requirements (required) : Must possess and maintain a valid driver’s license, proof of insurance, and a satisfactory driving record. Compliance with company driver safety program required.
EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.
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