Field Service Director jobs in New York, NY

Description

Overview

DESCO Operations division is seeking a Field Service Technician - Biomed to join our team. This is a great opportunity to grow your career in healthcare technology management while making a difference in the lives of patients worldwide. With hands-on training, mentorship, and room for advancement, this role is perfect for someone driven, detail-oriented, and eager to expand their expertise in HTM. Previous experience in medical technology repair services or industrial wiring and controls is preferred. Apply now to join our team and help maintain life-saving equipment at the highest standards of quality and service.

Responsibilities

• The technician will understand how to utilize the prescribed manufacturer specifications as outlined in the asset management system.
• The technician will adhere to and maintain punctuality according to the assigned work schedule as determined by the regional dispatcher.
• Collaborate with the dispatcher to manage customer base effectively, prioritizing customer needs.
• Maintain frequent communication with the dispatcher to provide work order service and schedule updates.
• The technician will understand and utilize correctly the asset management system to report time, expenses and the technical documentation needed to complete work orders.
• The technician will conduct and perform a variety of services that may include, but are not limited to: Preventative Maintenance inspection, preventative maintenance management, service repairs, installation, and troubleshooting.

This role is expected to:

• Perform preventive maintenance inspections following manufacturer specifications using the prescribed tools/resources necessary for repairs and installations.
• Ensure all testing tools and/or resources are calibrated.
• Keep accurate and neat maintenance and inventory records.
• The technician is responsible for maintaining and updating 3rd party vendor credentialing requirements.
• Maintain an organized vehicle with necessary tools, manuals, and parts required to provide efficient repairs and installations.
• Responsible for participating in ongoing diverse medical equipment training.
• Within (6) months demonstrate a general understanding of the standards and regulations of the Industry Compliance Agencies (i.e. Joint Commission, CMS, CAP)
• Understand and comply with all mandatory annual training requirements.
• Understand and comply with DESCO Employee Handbook Policy and Procedures.

Requirements

Physical Requirement:

• Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
• Walking and standing for extended periods of time.
• Performing work at a variety of levels, including floor to above shoulder height. This may include the use of ladders.
• Routinely lifting, lowering and carrying up to 50 pounds.
• PPE use

Required Qualifications

• Criminal & Background verification.
• Driver & License verification.
• 50% Travel, with occasional overnight stays.
• Vaccine status and records.
• Communication: English language fluency, orally and written.
• Shift flexibility: possible weekend.
• Cellphone accessibility

Qualifications

• Associate degree in a field related to the position.

You receive comprehensive benefits from your first day

• Major medical, dental, and vision insurance and prescription coverage for eligible employees.
• Your first year, you receive up to 14-days of PTO and 7-days of company-paid holidays.
• Retirement 401 (k) savings with a generous employer contribution and matching program.
• Short- and long-term disability insurance.
• Life and AD&D insurance.

About DESCO

Every day at DESCO, we feel good knowing that what we do improves the lives of our global partners. DESCO headquarters is located in Hadley, Massachusetts and services clients in a variety of regions throughout the United States. DESCO provides our clients with a variety of services, including staffing, project management, asset management, and manufacturing.

DESCO is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin age, disability, citizenship status, generic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Please be advised that the nature of the work conditions for this position may involve exposure to a variety of healthcare settings and situations. Candidates should be aware that they may encounter a range of healthcare environments and potential exposures while performing their duties.