Field Service Engineer provides on-site support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Additionally, Field Service Engineer develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Field Service Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Firebird AST is seeking a Global Field Service Engineer to provide training and technical support to Special Operating Forces (SOF) users of developmental information analysis platforms including Palantir, FADE MIST, and IBM i2 Analyst Notebook.
Responsibilities include
Core Competencies Required
Minimum Qualifications
Desired Qualifications
About Firebird AST:
Firebird AST is a Service Disabled Veteran Owned Small Business (SDVOSB) based in Northern Virginia and a market-recognized leader within the IC, Department of Defense, Homeland Security, and Law Enforcement. We maintain a corporate culture deeply rooted in the US Military core values that gave us our start - honor, integrity, commitment, and selfless service. For this reason, our customers' needs and missions always comes first. We seek hard working, highly experienced, extremely motivated, professionally proven subject matter experts, trainers, leaders, innovators, and technical experts to serve on our team. Firebird AST has a firm understanding that our employees are our greatest asset and that, accordingly, they are to be provided the greatest level of respect and care possible.
Firebird AST is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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