Field Service Manager jobs in the United States

Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Regional Service Manager - Fort Wayne, IN (Remote)
  • Signode -Regional Service Manager
  • Fort Wayne, IN FULL_TIME
  • Regional Service Manager - Fort Wayne, IN (Remote)

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


    Summary

    Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.


    •    We offer a competitive salary with a range of $90,000 - $112,000 based on experience and skill set. 
    •    This position is eligible to participate in the Signode annual bonus program with a target of 15% of base salary.
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    Essential Functions

    • Manage a team of 10-13 Field Service personnel in your region, supporting over 1,000 customer accounts and 5,000 machines in each region.
    • Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
    • Review workorders; billable, warranty and installation reports to ensure accuracy of hours/travel, professional documentation and any follow up actions required for full resolution and invoicing.
    • Approve, timecards, expense reports and annual maintenance agreements.
    • Review agreement reports to understand profit and loss within their responsibility.
    • Accountable for growth and margin, year over year through the sale of maintenance agreements, product retrofits and billable service, including maximized utilization levels.
    • Provide qualified supervision for field service techs on special application equipment.
    • Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
    • Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
    • On a regular basis, partner with Sales, Product and Marketing Managers, and Engineering to continuously improve the organization, equipment, and department.
    • Provide necessary resources, training and tools for the team to effectively and safely perform their job.
    • Lead and resolve escalated of customer issues, as well as, educating them on value of services rendered.   
    • Gather and share essential KPI’s, weekly, monthly reports as well as quality reports.
    • Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
    • Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements. 
    • Optional: In certain global areas, this role will be responsible for maintaining world class customer service for parts ordering, fulfilling & stocking levels within their region.


    Position Qualifications

    Education: High School Diploma or GED required, Preferred College Degree or Technical School.

    Experience: 2 years in a leadership role, with 5 years in a service position.

    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (business, engineering, mechanical). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Customer Focus
    • Stress Management
    • Problem solving
    • Results oriented
    • Organization / Planning
    • Empowerment
    • Selecting Quality Talent


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 9 Days Ago

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Field service technician
  • Field Service-Controls Technician
  • Riverside, MO FULL_TIME
  • Title Field Service-Controls Technician About the Organization Cogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic En...
  • 1 Month Ago

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Field service technician
  • Field Service Technician
  • Golden, CO FULL_TIME
  • Title Field Service Technician About the Organization Cogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering...
  • 2 Months Ago

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Classified_Field Service Technician_North
  • MAINTENANCE/FIELD SERVICE
  • Center, OH FULL_TIME
  • Olentangy Schools currently has one (1) Field Service Technician, North, positions available. This position will be under limited supervision, to perform skilled maintenance, construction, and repair ...
  • 27 Days Ago

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Customer Success Manager - Evinova
  • 10000400 - Senior Service Manager
  • Wilmington, DE FULL_TIME
  • Transform billions of patients’ lives through technology, data and innovative ways of working. You’re innovative, decisive and transformative. Someone who’s excited to use technology to improve patien...
  • 2 Days Ago

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IT Regional Manager
  • 10000400 - Senior Service Manager
  • Boston, MA FULL_TIME
  • ABOUT ASTRAZENECAAstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines and therapies for som...
  • 2 Months Ago

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Sales Representative - On Premise
  • Breakthru Beverage Group
  • Washington, DC
  • Overview: We are experts in the beer, wine and spirits industry looking for individuals who share our passion for custom...
  • 12/4/2024 12:00:00 AM

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Commercial Service Account Manager - DC/Southern Maryland
  • Carrier
  • Ashburn, VA
  • **Country:** United States of America **Location:** CAV03: CCS-Ashburn, VA 21750 Red Rum Dr, Ashburn, VA, 20147 USA Comm...
  • 12/4/2024 12:00:00 AM

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Field Service Engineer - Maryland, Virginia, Washington D.C Territory
  • Leica Biosystems
  • Washington, DC
  • Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. W...
  • 12/3/2024 12:00:00 AM

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Field Service Engineer
  • International Display Systems, Inc.
  • Sterling, VA
  • Job Description Job Description We are looking for a Field Service Engineer (FSE) to join our Mid-Atlantic Operations Te...
  • 12/3/2024 12:00:00 AM

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Experienced Commercial HVAC Salesperson
  • Commercial Express
  • Sterling, VA
  • Company Overview: Join our team at Commercial Express HVAC, a reputable provider of commercial HVAC solutions dedicated ...
  • 12/3/2024 12:00:00 AM

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Field Account Representative
  • Grainger Businesses
  • Falls Church, VA
  • Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the...
  • 12/2/2024 12:00:00 AM

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Roofing Outside Sales Manager
  • United Roofing & Exteriors Llc
  • Gainesville, VA
  • Job Description Job Description United Roofing & Exteriors is seeking a proactive and results-oriented Roofing Outside S...
  • 12/2/2024 12:00:00 AM

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Field Sales Representative - Commercial HVAC/Plumbing Service
  • Vertical Mechanical Group Inc
  • Sterling, VA
  • Field Sales Representative - Commercial HVAC/Plumbing Service Join the Leaders in Preventative Maintenance at Vertical M...
  • 11/30/2024 12:00:00 AM

Income Estimation for Field Service Manager jobs
$123,923 to $161,451